Superbet Casino - Jogador acusa cassino de manipulação e exige reembolso.

With the supposed regulation of casinos in Brazil, betting houses have taken advantage by manipulating game outcomes. The slots do not connect, bonus paths are obstructed, and whenever a slot is about to make a payment, the site bugs, restarts the game, and doesn’t pay. When you check with the provider, that specific bet would have won, but since the site bugged, they simply consume the deposit, restart, and you have to start all over again. This is not only happening with the betting house mentioned in the complaint; it occurs in others as well. Nowadays, it's more worthwhile to play at unlicensed houses than at supposedly legalized ones. They abuse by submitting fake game APIs to extract money from players under the guise of being legalized. I accuse Superbet of fraud in its slots and request the return of the deposits made on 8/01/2024 due to irregular behavior in its system. This is made evident in numerous support calls about the constant restarting and freezing of slots, and the slots going offline, preventing withdrawal until the deposit rollover is met, during which the site, with its issues, keeps restarting. Three times, I got the 8 free spins of Fortune Rabbit with a 40 BRL bet, and the game restarted, which logically would mean it should return to the winning spin. Even if it didn’t pay out, the game went back to the beginning. Twice, I bought the bonus in Zeus vs. Hades, and high multipliers appeared, but the game restarted and wouldn’t return to the slot, forcing me to start from scratch and consume the entire balance. I am complaining because the betting house has been one of the major references in honesty, and now it practices this abuse, supposedly claiming to be regulated. If there were no errors, I would certainly acknowledge the loss as bad luck, but with so many bugs, there was definitely platform interference to avoid paying anything on a 4000 BRL deposit.

Com a suposta regulamentação dos cassinos no Brasil as casas de aposta tem aproveitado para manipular o resultado dos jogos, os slots não conecta, as rotas de bônus são obstruídas e sempre que algum slot vai fazer o pagamento o site buga, reinicia o jogo e não paga e quando você confere no provedor aquela determinada aposta seria premiada, porém, como o site bugou ele simplesmente comem o depósito e reinicia e você tem que começar tudo de novo isto não é só com essa casa de aposta mencionado na denúncia é encontrada em outras, hoje compensa mais jogar nas casas que não é licenciada do que nas supostas casa legalizadas, elas abusam submetem API De jogos falsificados a fim de subtrair o dinheiro do jogador com a desculpa de que realmente é legalizada do feito acuso a Superbet de fraude em seus slot e solícito a devolução dos valores depositado no dia 8/01/2024 por comportamento irregular em seu sistema feito chamado no suporte por tantas vezes reiniciar travando nos slot, e o slot sair do ar e você não pode sacar nenhum valor porque precisa fazer o rolover do depósito e o site com problema reiniciando. Por 3 vezes eu peguei as 8 rodadas grátis do Fortune Rabbit com a Bet de 40 BRL e o jogo reiniciava que por lógica na volta o jogo teria que voltar na rodada premiada, mesmo que não pagasse, mas o jogo voltava do zero e por 2 vezes eu comprei o bônus em Zeus vs Hade e os multiplicadores vieram alto, mas o jogo se reiniciou e não voltou mais para o slot tinha que começar tudo do zero no final consumindo todo o saldo. Reclamo porque a casa de aposta tem sido ou uma das maiores referências em honestidade e agora prática esse abuso supostamente alegando que está regulamentada, e se não tivesse as falhas eu reconheceria certamente a derrota que teria sido perca por azar, mas com tanto bug com certeza houve influência da plataforma para não pagar nada em depósito de 4000 BRL

Dear jm9914,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident along with any relevant communication to veronika.f@casino.guru? Have you stopped playing right after the incident?

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Veronika