Surf Casino - A retirada do jogador foi cancelada devido a uma acusação de conta múltipla.

This is the first time I’ve registered at this casino and they gave me 100 bookings of grandfather and I played 660 rubles with a 30x game and I played a wager. I wanted to remove the game and they told me to go through the referee account and sent me a scan of documents after I was blocked my account from my IP address another account has already been created, well, I told them that it couldn’t beat ani into the response, they said that it’s supposed to be used earlier, I assure you, I bought a new phone and I’ve used it for a month so it’s a bit bad, they just don’t want to put in a clean scam I’m in conversation with the manager skrinil

Я первий раз регистратсию прошол в етом казино и мне дали 100 врашений бук оф дед и я виграл 660руб с отигришом 30х и я отиграл вейжер хотел снят вигриш ну мне сказали пройти реферикасию и я отправил скан документов после мне заблокировали аккаунт я кобо с моего айпи адреса било уже создана другой аккаунт ну я им сказал что тако не может бит ани в атвет сказали что якобо етот айпи ране исползовалос ну я вас уверяю я телефон свой купил новий и исползова севолиж месяс так что неможит бит такого они проста нехотят виплочиват вигриш чистий лохотрон я все розговори с менежером скринил 

Dear Xursand,

Thank you for contacting Casino Guru. I’m sorry to hear about your bad experience. It is not unusual for casinos to limit account registrations to one per IP address, household, etc. Is it possible that someone else in your household has registered in this casino? Could you please forward the conversation with the casino to us? That would be very helpful.

Best regards,

Peter

Isvinjayus, well, the casino has blocked my account; I have no access to the casino

Исвиняюс ну казино заблокировало мой аккаунт уменя нет доступа в казино

Hi Xursand,

Could you please send me any evidence regarding the issue like emails from the casino, screenshots of the conversations with the support, anything that could be helpful? You can send it to my email address: peter.m@casino.guru or upload it right here.

Dear Xursand,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply and provide the required information in the given time frame, we will reject your complaint.

Hi Xursand,

Thank you for the screenshot. I will contact the casino and we'll see how they respond.  

Hi Xursand,

I discussed the issue with the casino and eventually the casino provided evidence that there were multiple accounts opened from the same IP address. As I mentioned before, casinos mostly limit account registrations to one per IP address, household etc. I'm afraid there's nothing I can do to help you. Your complaint will be rejected. I wish I was of more help.

Best regards,

Peter