Surf Casino - Os ganhos do jogador foram anulados.

January 18, after registration received 100 francs. The wagering conditions were fulfilled by me. After verification, I paid 110 rubles. After filling out an application for withdrawal, problems with accessing the site appeared. I wrote to the casino's mail how long to wait for crediting, and in response, the account was blocked due to a duplicate I wanted to know where they got such suspicions from, but they didn’t explain anything to me. I think that Surf casinos are scammers who do not pay winnings. And now their link is generally absent on your site. These are the pies. I hope that your intervention will help me get an honest win. Thanks. Bye.

18 января, после регистрации получила 100 фр. Условия отыгрыша были мною выполнены. После верификации мною были внесены 110 рублей. После оформления заявки на вывод появились проблемы со входом на сайт. Написала на почту казино, как долго ожидать зачисления, а в ответ ,, аккаунт заблокирован по причине дубликата,,. Я хотела узнать откуда у них такие подозрения, но мне ничего не разъяснили. Я думаю, что казино Surf это мошенники, которые не выплачивают выигрыши. А сейчас их ссылка вообще отсутствует на вашем сайте. Такие вот пироги. Надеюсь,что ваше вмешательство поможет мне получить честный выигрыш. Спасибо. До свидания.

Dear Julia,

Thanks for submitting your complaint and I’m sorry for your unpleasant situation. Could you please answer a few questions so that I can fully understand what the issue is? Firstly, are you aware of the maximum bet rule  in place during bonus play? Did you complete the KYC process (verification) successfully? Could you please forward any relevant communication between you and the casino to satrio.y@casino.guru? I will try my best and I hope I will be able to help you as soon as possible. Thank you very much in advance for your reply.

Best regards,

Satrio

Hello. I know the rules of the maximum bid, I have not violated the rules. I went through verification, sent photos of my passport and bank card. Online help replied that the casino was fine. I did not take a screenshot of the dialogue in the chat. Then I made a deposit and put the winnings on the withdrawal. After that, they blocked me. The screenshots that I sent you are all that I have, unfortunately. Bye.

Здравствуйте. О правилах максимальной ставки мне известно, правила я не нарушила. Верификацию я проходила, отправляла фотографии паспорта и банковской карты. Онлайн помощь ответила, что казино всё устроило. Скриншот диалога в чате я не делала. Затем я сделала депозит и поставила выигрыш на вывод. После этого меня заблокировали. Скриншоты которые я вам отправила это всё что у меня есть, к сожалению. До свидания.

Hello. 

Thank you, Satrio, for informing us about this complaint.

Dear Julia, please, provide me e-mail that you used for registration at Surf Casino and I will check what has heppened.

Dear Julia!

I have provided all proofs of your multi-accounting to the administration of Casino.guru. Proofs contain privat details so it can not be published in public.

All best wishes to you and to you multi-account whos name is Viacheslav.

The Casino Guru team has been provided with enough information and evidence on behalf Surf Casino management in regards of this complaint to confirm and justify the casino actions. Unfortunately, we reject this case.