Thebes Casino - O jogador está tendo problemas com a retirada.

I have tried to talk to the support to know well how much is the minimum that I must deposit to withdraw the money I earn when completing the wager of the $ 100usd free they give when registering and they can not even answer me correctly because one tells me 10, I open Another window on the support and it tells me 25 the truth is that I can't understand why they complicate it so much. I already completed the wager, sent the necessary documentation to verify my account and now I just want to know how much is the minimum I have to deposit to be able to withdraw the money! They can't answer me that and I can't understand why on one side it says one thing (the page) and on other sides another (the support).

He tratado de hablar con el soporte para saber bien cuanto es el minimo que debo depositar para retirar el dinero que gane al completar la wager de los $100usd gratis que dan al registrarse y no pueden si quiera responderme correctamente porque uno me dice 10, abro otra ventana en el soporte y me dice 25 la verdad no logro entender porque me la complican tanto. Ya complete la wager, envie la documentacion necesaria para verificar mi cuenta y ahora solo quiero saber cuento es lo minimo que tengo que depositar para poder retirar el dinero!! No logran responderme eso y no logro entender el porque en un lado dice una cosa (la pagina) y en otros lados otra (el soporte).

Dear Zenitsu,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the withdrawal T&Cs (https://www.thebescasino.com/en-ES/banking) and I found this:

„You can cash out winnings from free bonus money if you have at least a minimum deposit of €25 made in the last 5 days before PLACING the payout request."

I would recommend you following the instructions mentioned in the Banking Section, which clearly says, that the deposit of €25 is required. Don’t forget that the withdrawal request has to be placed within 5 days after making a deposit, otherwise you will have to make another deposit.

Please let us know, if this information was helpful and don’t hesitate to contact us, if you come across any other problem with this withdrawal. We will be waiting for your reply patiently.

Best regards,

Kristina

Hello, thanks for the answer I was very worried about trying to make a deposit and lose the money trying to get that $ 100 usd, I will wait until Monday to request my money and I hope the process is short because I see the support and its rat very suspicious Attention. I will update later how things are going on Monday.

Hola, gracias por la respuesta estuve muy preocupado por intentar hacer un deposito y perder el dinero intentando sacar esos $100 usd, esperare al dia lunes para poder solicitar mi dinero y espero que el proceso sea corto porque lo veo muy sospechoso al soporte y su rata atencion. Actualizare mas adelante como va la cosa el dia lunes.

Zenitsu, thank you for your reply. Please, keep us updated, so we can continue resolving this case accordingly.

Dear Zenitsu,

Is there anything new, please? We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.