Tipwin Casino SE - O levantamento dos prémios dos jogadores está atrasado.

Tipwin is hard and its hard by design, you can make deposits with no limits and no problems without documents, but withdrawals are really really hard, You have to make another deposit with mastercard to make a withdrawal IF you win. They have no helping board or customer live service or decent service for that matter. And now that i finally made a withdrawal to my mastercard it has not been processed or even "show up in the list of withdrawals".. I have zero trust in Tipwin and i want to warn others about this company.

Dear linusforsberg666,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

The thing about tipwin they are the ONLY one with this horrible customer service and it is by design so you have to wait, They still havent approved the withdrawal i did several hours ago.. And i get no response through mail about it either. I had to make ANOTHER deposit to be able to withdraw my first winning. Im going to report them for fraud to "svensk spel licens" and file a report on this company I still cant even see that they have accepted the withdrawal procession.. This is just a horrible company that dont respect customers.

It has now been almost a day and they dont respond to my mail, im going to report this company to athority and the police if it has to come that far. Tipwin is a fraud company that dont pay out winnings and they dont obey regulations and laws..

Its now been two days and they havent even sent a confirmation email on the withdrawal and no response here.. i can get zero help. I will just report this to the police and go further from there.

Thank you for your reply, linusforsberg666. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I won SEK 800 could NOT withdraw, I suspended myself from Tipwin and have reported them for cheating. I have not used the promotion/bonus and there was no possibility to make withdrawals for profit.

jag vann 800 kr kunde INTE ta uttag, jag stängde av mig själv från Tipwin och har anmält dem för fusk. Jag har inte användt promotion/bonus och det fanns ingen möjlighet att göra uttag för vinst.

Did you request account closure while you still have an active balance? Do you happen to have any proof that you accumulated these winnings such as game history or withdrawal request confirmation? Could you please post a screenshot of your withdrawal history here?

I took picture of any winnings i did and i did send THEM emails of the pictures on my winnings and they ignored me and i closed the account, you are not doing anything to help either.. just scam all the way

Could you please forward all those screenshots to me together with any relevant communication between you and the casino (if there is any)? My email address is kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear linusforsberg666,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.