TonyBet Casino - A retirada do jogador está atrasada.

This casino deceives people told me two days ago that my money would be in the account, so I trusted that the next day it would be in the account, I bet they didn't pay me and I have nothing since then it's just excuses, I'm nervous insecure I trusted them and they deceived me no play in this casino they don't pay here it's just the first step I'm going to register the police report I'm going to go with my legal assistant to already provide a petition for the hearing because I was deceived feeling that they made a fool of me excuses contradictions and so simple since Friday I'm waiting today is monday they say that the value is high that they depend on the financial a lot of lies or they don't want to pay or they don't have money for it, I felt sick I ended up in the hospital with my blood pressure very high because I was so nervous the fault they recognize and they don't solve it and it's no use talking talk to support because I spoke a thousand times with support I spoke in the chat by email everything you can imagine and they don't pay I'm already in despair I can't even sleep I'm so nervous I want justice and I may have ctz I'll go until the last resort they are withholding my money, when I'm in possession of something from someone and they don't return or pay and crime apart from material moral damage and apart from false testimonies and worse medical reports I got sick from I'm so nervous because of the tonybet casino I can't take any more excuses I want my money and I'm going to have it anyway the easiest way or they respond to criminality for what happened I'm shaken and sad and in pain and without any money because I trusted the casino

Esse casino engana as pessoas me falaram a dois dias que meu dinheiro estaria na conta, então confiei como no dia seguinte estaria na conta apostei eles não me pagaram e fiquei sem nada desde então é somente desculpas, estou nervosa insegura confiei neles e me enganaram não joguem nesse casino eles não pagam aqui é só o primeiro passo vou registrar o boletim de ocorrência vou juntamente a minha acessória jurídica já providenciar uma petição para audiência pois eu fui enganada sentimento de terem me feito de boba desculpas contradições e tão simples desde sexta estou esperando hoje é segunda falam que o valor é alto que dependem do financeiro muita mentira ou não querem pagar ou não tem dinheiro para isso, passei mal fui parar no hospital com minha pressão altíssima de tanto nervoso a culpa eles reconhecem e não resolvem e nem adianta falar fale com o suporte pois falei mil x com suporte falei no chat por e-mail tudo que podem imaginar e não pagam já estou em desespero nem consigo dormir de tanto nervoso quero justiça e pode ter ctz vou até última instância eles estão retendo meu dinheiro, quando está em posse de algo de alguém e não devolvem ou pagam e crime fora danos morais materiais e fora falsos testemunhos e pior laudos medicos passei mal de tanto nervoso por culpa do casino tonybet não aguento mais desculpas quero meu dinheiro e vou ter ele de qualquer jeito da maneira mais fácil ou respondem criminalidade pelo ocorrido estou abalada e triste e com dores e sem nenhum dinheiro pois confiei no casino

Dear alessandra80oliveira,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. Could you please advise when you requested the withdrawal? Have you completed the casino verification? Have you accumulated your winnings with or without an active bonus?

I’ll await your reply,

Best regards,

Tomas

I didn't use bonuses to win on my bets, I asked for the first withdrawal it says 01/27/2022 and the others on 01/28/2022, the verification of my documents was already approved on the first day when I registered at the casino I had a gain of 3800 ,00 where I sent all the documentation and they were approved in 3 hours I received the amount now these values that total 9,000.00 reais I did not receive it and the attendant said that I would receive it the next day casino I gambled the money I had and now I'm left with nothing I've sent all prints by email if you want I'll send you all my winnings were through payments for bets !!!!!! So much so that if you see the e-mails from the casino they are apologizing for the delay and they don't solve it I'm too nervous about this situation that I believed and trusted in the casino and I was deceived the feeling is a lot of sadness, frustration and being made a fool of, I just want my That's all because I don't have it because they used my good faith I'm a mother I have 3 children, two special ones my mother is sick and I won and I don't understand how difficult it is to pay I have prints of the games I won I have prints of the chat conversations and -emails I have all the evidence saved exactly so they don't say that I used bonuses or something like that so they don't pay me I only get apology emails but I didn't receive my payments and that's all I want

Não usei bônus para ganhar nas minhas apostas, pedi o primeiro saque diz 27/01/2022 e os demais dia 28/01/2022, a verificação dos meus documentos já foram aprovadas no primeiro dia quando me cadastrei do casino tive um ganho de 3800,00 aonde mandei todas documentações e foram aprovadas em 3 horas recebi o valor agora esses valores que totalizam 9.000,00 reais não recebi e o atendente disse que receberia no dia seguinte porém do mandam msg robotizadas com problemas no departamento financeiro me prejudicaram pois confiei no casino de joguei o dinheiro que eu tinha e agora fiquei sem nada já mandei todos prints por e-mail se quiser mando a vc todos meus ganhos foram através dos pagamentos por apostas !!!!!! Tanto que se ver os e-mails do casino são pedindo desculpas pelo atraso e não resolvem isso estou nervosa demais com essa situação que acreditei e confiei no casino e fui enganada o sentimento é de muita tristeza frustração e de ser feita de boba só quero meu dinheiro apenas isso pois nao tenho pois usaram da minha boa fé sou mãe tenho 3 filhos dois especiais minha mãe doente e eu ganhei e meu esse valor não entendo qual a dificuldade em pagar tenho os prints dos jogos que ganhei tenho prints das conversas do chat e-mails tenho todas provas salvas exatamente para não falarem que usei bônus ou algo do tipo para não me pagarem só recebo e-mails de desculpas mas meus pagamentos não recebi e só isso que quero

Can you attach more prints here please and if so how do I do it

Tem como anexar mais prints aqui por favor e se tiver como faço

Well, TonyBet Casino did not pay me, it alleges technical problems and they still closed my account as a player, they are 9000.00 I bet I won, I put my money in the casino, which continues to work normally, receiving for the bets but they do not pay me, there are so many excuses, they said that in hours it would be in the account the next day and I receive emails be patient we are having technical problems, I would like to understand what these problems are if it is working receiving bets and paying other people I am upset the situation is getting more and more serious more serious and they do not pay I can't stand being so nervous anymore because this casino is in possession of my money and doesn't pay me

Bom o Casino TonyBet não me pagou alega problemas técnicos e ainda encerraram minha conta como jogadora são 9000,00 eu apostei ganhei coloquei meu dinheiro no casino, que continua a funcionar normalmente recebendo pelas apostas mas não me pagam são tantas desculpas disseram que em horas estaria na conta depois no dia seguinte e do recebo e-mails tenha paciência estamos com problemas técnicos, queria entender que problemas são esses se está funcionando recebendo apostas e pagando a outras pessoas estou chateada a situação está cada vez mais grave mais séria e eles não pagam eu já não aguento passar tanto nervoso por culpa desse casino está em posse do meu dinheiro e não me paga

Still nothing they keep talking about technical problems to make payment

Ainda nada continuam falando em problemas técnicos para efetuar pagamento

Tonybet casino paid 8000.00 with 1000.00 missing I still printed what was missing when I went to access the account to talk in the chat they deactivated my account they owe me they paid what they wanted and deactivated my account tremendous lack of respect I am very upset sad they made me silly they robbed me in the face they will pay in court for this material moral damage casino Guru help me please I have the prints

O casino Tonybet pagou 8000,00 faltando 1000,00 printei ainda o que faltava quando fui acessar a conta para falar no chat desativaram minha conta estão me devendo pagaram o que quiseram e desativaram minha conta tremenda falta de respeito estou muito chateada triste me fizeram de boba me roubaram na cara larga eles vão pagar na justiça por isso danos morais materiais casino Guru me ajuda por favor tenho os prints

Good morning Guru site they paid against their will they paid 8000 I sent emails because they deactivated my account and after hours they paid the 1000 but they discarded me because I complained about my values do not play on Tonybet they deactivate your account and you have to beg them That they pay you is humiliating the way they treated me I waited 6 days to receive where the documentation was approved they said it was a technical problem in payments to Brazil they lied they said they were going to pay me the next day they didn't pay later they said that in hours they didn't pay later again the next day It was very difficult, I was very nervous, stressed, I never went through that, and the first time they suspended my account, as soon as they paid me, they deactivated my account, they made a mistake and the players were still injured.

Bom dia site Guru eles pagaram contra vontade pagaram 8000 mandei e-mails pois eles desativaram minha conta e depois de horas pagaram os 1000 porém me descartaram pq eu reclamei dos meus valores não joguem no Tonybet eles desativam sua conta e vc tem que ficar implorando para que te paguem é humilhante a forma como me atenderam esperei 6 dias pra receber aonde documentação aprovada eles falavam que era problema técnico em pagamentos para o Brasil mentiram falaram que iam me pagar dia seguinte não pagaram depois falou que em horas não pagaram depois novamente dia seguinte foi bem difícil fiquei muito nervosa estressada nunca passei por isso é ainda primeiro suspenderam minha conta assim que me pagaram desativaram minha conta eles erram e ainda nos jogadores saímos lesados

Dear alessandra80oliveira,

I'm glad to hear the casino ended up paying you your winnings. It's very rare to see withdrawal being paid out after a player loses their winnings during the time withdrawal is delayed. We consider the approach of the casino as generous on such occasions.

Please be aware that if you decide to cancel your withdrawal and play your winnings in the future, we won't be able to assist you as we believe the player is ultimately the one responsible for their account, and all bets taking place.

Also, please understand the casino can choose to close players' accounts for any reason at any time. If they don't confiscate your balance in the process, we consider it as their right.

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru