Vulkan.bet Casino - Os ganhos do jogador foram reduzidos.

Well, I took advantage of a Black Friday nude pool, where it said 150% deposit bonus plus 50 free spins, where each free spin would be worth 4.60BRL per spin. When I bet my money and after that the bonus, I was left with free spins. When I activated the free spins, I realized the stake was 50BRL per spin, which netted me 6,500BRL, with a stake requirement of 30x.

While playing, I struggled to comply with the rollover following the casino rules, but after 3 days of play and an amount of 7,500 BRL I managed to complete the rollover, and I got scared by the situation. Those 7,500 turned into just 140 BRL, where it says in terms that the withdrawal would be 4,000BRL at the most.

This casino is making the customer a clown with these promotions. I want my money, and I want them to put the regulation visible, because in my opinion, this is a scam, a fraudulent casino...

Also, this casino had a super fast cashout through PayForFun, now it takes a cashout...

Bom, aproveitei um bôque nus de Black Friday, onde dizia 150% de bônus de depósito mais 50 free spins, onde cada free spin seria no valor de 4,60BRL por giro. Ao apostar meu dinheiro e após isso o bônus, me restaram as free spins. Quando ativei os giros grátis, percebi que a aposta era de 50BRL por giro, o que me rendeu 6.500 BRL, com requisitos de apostas de 30x.

Ao jogar, me esforcei para cumprir o rollover seguindo as regras do cassino, mas após 3 dias de jogo e um montante de 7,500 BRL consegui completar o rollover, e me assustei com a situação. Esses 7,500 viraram apenas 140 BRL, onde diz nos termos que o levantamento seria de 4,000BRL no máximo.

Esse cassino está fazendo o cliente de palhaço com essas promoções. Eu quero meu dinheiro, e que eles coloquem o regulameneto visível, pois ao meu ver, isso é golpe, cassino fraudulento...

Além disso, esse cassino tinha um levantamento super rápido através do PayForFun, agora demora um levantamento...

Hello falusantos,

Thank you very much for submitting your complaint and I'm sorry to hear about your issue with Vulkan.bet Casino. Please allow me to ask you a few more question before we would move forward.

Did you spend all the real + bonus money when you started to play with the free spins? Did you contact the casino with this issue? If yes, what did they answer.

Please forward any additional proof or conversation with the casino to nikolas.b@casino.guru.

Also note, once you spend the real and bonus money and start to play with free spins, the free spins bonus condition applies. They are like 2 separate bonus with a single deposit - different rules for the real + bonus money and different rules for the free spins.

Looking forward to your answer.

Regards,

Nick

Yes, I spent my money first, then the deposit bonus. When the bonus money ran out, I activated the freespins. I got in touch to find out what had happened, and that's what the attendant told me, that the survey was only 140 reais. But there is nothing on the casino website that indicates this amount, which indicates there is the maximum withdrawal of 4,000BRL.

I paid attention to this issue, but I honestly complied with the requirement, I even read the terms of promotions and general terms, so there are no problems.

Sim, primeiro gastei meu dinheiro, depois o bônus de depósito. Quando finalizou o dinheiro de bônus, ativei as freespins. Entrei em contato para saber o que havia acontecido, e foi o que a atendente me passou, que era apenas de 140 reais o levantamento. Mas não há nada no site do cassino que indique esse valor, o que indica lá é o levantamento de máximo de 4.000BRL.

Eu me atentei as essa questão, mas eu cumpri honestamente o requisito, inclusive leio os termos das promoções os termos gerais, para justamente não haver problemas.

Dirty, dedicating time to comply with Rollover of 200,000.00BRL, managing to maintain a good balance and in the end only receive 140 BRL?The casinos think we just want fun, they just want the money, are they? I play for fun and for profit, as we live in a capitalist world. This is an insult...

Sacanagem, dedicar tempo para cumprir Rollover de 200.000,00BRL, conseguir manter um bom saldo e no final das contas receber só 140 BRL?Os cassinos acham que queremos só diversão, só quer o dinheiro são eles? Jogo por diversão e por lucro, pois vivemos em um mundo capitalista. Isso é um desaforo...

Dear falusantos,

I've gone through the casino terms and conditions to find out what might cause the restricted winnings from the free spins.

I've found the following terms:

"Winnings gained from free spins are credited to a separate bonus balance;" - this basically means what I've explained before that the deposit bonus is separate from the free spins bonus and they have different max win and conditions.

And the second one:

"The maximum amount of money that can be received on a real balance after wagering a bonus received from the free spins, equal to x5 of the deposit amount;" - this means that if you have deposited for example 100 BRL, the maximum amount you can withdraw from the free spins is 500BRL.

Could you please advise how much did you deposit to receive the bonus?

Dear falusantos,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

I made a deposit of 40 BRL, which according to the rule you saw, would give 200BRL. It's still below the rules.

Fiz um depósito de 40 BRL, o que pela regra que você viu, dariam 200BRL. Ainda assim está abaixo das regras.

Dear falusantos,

Could you please forward all communication between you and the casino to nikolas.b@casino.guru?

Also, could you please advise how did you claim that bonus? Did you receive it through an e-mail or was it available on the website? - If you have any screenshot of it, please forward it as well.

Regards,

Nick

Dear falusantos,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

The complaint will be now rejected for the above mentioned reason.