Wild Pharao Casino - A retirada do jogador está atrasada.

Hi.

Since 04.01.22 payment of 1000€ requested.

Since 01/13/22 payment of €500 requested.

No money received yet.

No reply to email.

No response from the casino.

Best regards Frank

Hallo.

Seit 04.01.22 Auszahlung 1000€ beantragt .

Seit 13.01.22 Auszahlung 500 € beantragt.

Noch kein Geld eingegangen.

Keine Antwort auf E-Mail.

Keine Reaktion seitens des Casinos.

MfG Frank

Hello Frank,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wild Pharao Casino. Allow me to ask you a few more question before we would move forward.

Was this your first withdrawal request in the casino? Is your account verified or is the process ongoing? Did you ever deposit into the casino? Did you use any bonus to accumulate your winnings?

Note, that if your verification isn't finished yet, you probably won't be able to withdraw. We always recommend to players to wait 14 days after finishing the verification for the money to arrive on their account.

Please also forward any relevant screenshot or communication between you and the casino to nikolas.b@casino.guru.

Regards,

Nick

Hi. Account is verified. Played with no bonus. Yes already paid. Yes, already received payments beforehand.

Kind regards Frank

Hallo. Konto ist verifiziert. Ohne Bonus gespielt. Ja schon eingezahlt. Ja davor schon Auszahlungen erhalten .

Mit freundlichen Grüßen Frank

Thank you Frank for confirming all the information. I will now forward your complaint to my colleague Tomas who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hi there,

500 euros from January 25, 2022 have now been processed.

1000 euros from 01/04/2022 still not.

Greeting Frank

Hallo,

500 Euro vom 25.1.2022 sind jetzt verarbeitet.

1000 Euro vom 04.01.2022 immer noch nicht.

Gruß Frank

Hello Frank!

I will take care of your complaint from now on. I would like to invite representatives of Wild Pharao Casino into this complaint in order to help us resolve this withdrawal issue.

Great.

Many Thanks

Greeting Frank

Super.

Vielen Dank

Gruß Frank

please note payment has been sent

Dear Frank,

Was your withdrawal paid out? Can we consider the issue resolved? Please let us know. Thanks.

Hello Tomas

I still haven't received the 1000 euros.

Mfg. Frank

Hallo Tomas

Die 1000 Euro sind immer noch nicht eingegangen.

Mfg Frank

Hello Tomas

The 1000 euros have not come to this day.

Greeting Frank

Hallo Tomas

Die 1000 Euro sind bis heute nicht gekommen.

Gruß Frank

Hello Frank,

thanks for the update.

Dear Wild Pharao casino team, could you inform us what is the situation with Frank's withdrawal? Much appreciated.

Hello Tomas

The money came in this morning.

Thank you for your help.

Greeting Frank

Hallo Tomas

Das Geld ist heute morgen eingegangen.

Vielen Dank für deine Hilfe.

Gruß Frank

I am glad to hear you received your winnings, Frank! Thank you for letting us know. We will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.