Wild Pharao Casino - A retirada do jogador foi adiada.

Good day......

I received a cashback of €114 on 04/04

On the same day I cleared the conditions for a payout and then made a payout of €200 on the same day 04/04

As of 19/04 the status of the withdrawal was not even processed

Since 19/04 the status is PROCESSED

But to this day no payment has come to my bank account

Can you help me in any way?

Guten Tag......

Ich habe am 04/04 ein Cashback über 114,-€ erhalten

Habe am selben Tag die Bedingungen für eine Auszahlung frei gespielt und dan am selbigen Tag 04/04 eine Auszahlung über 200€ vorgenommen

Bis zum 19/04 war der Status der Auszahlung nicht mal bearbeitet

Seit dem 19/04 ist der Status auf PROCESSED

Aber bis heute ist noch kein Zahlungseingang auf mein Bankkonto gekommen

Können sie mir irgendwie helfen?

Hello Dominik,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Have you made any successful withdrawals before? Do I understand correctly that you have used a bank transfer as a withdrawal method?

Have you tried contacting the casino regarding this issue? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Good day.....

I made 1 successful payout at this casino months ago

The withdrawal method was bank transfer

I wrote a number of emails to the casino but all went unanswered

Guten Tag.....

1 erfolgreiche Auszahlung bei diesem Casino hatte ich vor Monaten getätigt

Die Auszahlungsmethode war Banküberweisung

Habe dem Casino etliche Mails geschrieben aber alle blieben unbeantwortet

Hello Dominik,

Thank you for letting us know about your problem. We are very sorry for the delay in this cashout. We have been busy working to make our Cashout system better.

I have checked your payment issue and can see that it was processed. I will ask for proof of payment and come back to you asap.

Best regards,

WildPharao Support Team

I am excited......

And give feedback if something happens in the next day

Until then, thank you very much

Ich bin gespannt......

Und gebe Rückmeldung sofern sich in den nächsten Tag etwas tut

Bis dahin vielen Dank erstmal

Hello everyone,

Thank you Dominik for your reply.

Thank you WildPharao Support Team for your assistance. Please, let us know if there are any updates regarding the withdrawal.

Good day

There was still no payment to my account

And no one has reported from Wild Pharaoh so far

Guten Tag

Es gab immer noch kein Zahlungseingang auf mein Konto

Und von Wild Pharao hat sich auch niemand gemeldet bisher

Hi

To this day no payment has been received and nobody has contacted us

Hallo

Bis zum heutigen Tage kein Zahlungseingang und gemeldet hat sich auch niemand

We would like to ask the Wild Pharao Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Complaint can be closed. Money has been transferred

Thanks to the Casino Guru team

And about Wild Pharaoh's donkeys--you're real criminals

Beschwerde kann geschlossen werden.Geld ist überwiesen

Danke ans Team von Casino Guru

Und an die Esel von Wild Pharao--ihr seid echt Verbrecher

Awesome news, Dominik. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.