Wild Pharao Casino - O jogador está insatisfeito com a experiência geral.

The casino does not respond to emails. Live chat communicates very unfriendly with customers "haha" is the main way of dealing with criticism. I had to pay out a whopping 9,000 euros. Unfortunately, there are now only 200 of them left. Casinos like Wunderino should take as an example. Each time only 1 day for a payout. Wild pharaoh is not recommended. Communication with customers not at all or only looks unprofessional.

Das Casino reagiert nicht auf Emails. Livechat kommuniziert mit Kunden sehr unfreundlich "haha" ist somit der Hauptumgang zu Kritik. Ich hatte sage und schreibe 9000 Euro auszuzahlen. Davon sind jetzt leider nur noch 200 sogar die werden hingehalten. Sollten sich mal Casinos wie Wunderino als Beispiel nehmen. Jedesmal nur 1 Tag für eine Auszahlung. Wildpharao ist nicht zu empfehlen. Kommunikation mit den Kunden gar nicht oder nur seht unprofessionell.

Hello Sezgin,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Could you clarify why there is only €200 left? Have you lost the rest of it? Or did the casino confiscate part of your winnings?

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear Sezgin,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.