Winstoria Casino - Os ganhos dos jogadores estão sendo confiscados.

300,000 mega win

I won about 300,000€ at Winstoria Casino.

I have been addicted to gambling for years. Due to my numerous bans and self-exclusions, I should not have been allowed to play in Winstoria's partner casinos either.

I was fully verified and couldn't withdraw any money.

Unfortunately, I lost the money even though the casino knew about my gambling addiction problem.

That's why I'm going to sue for my winnings because the casino violated the terms and conditions and I had to undergo psychiatric treatment afterwards.

Screenshots in the attachment

300.000 Mega Gewinn

ich habe im Winstoria Casino ca 300.000€ gewonnen.

ich bin seit Jahren hochgradig spielsüchtig. Ich hätte aufgrund meiner zahlreichen Sperrungen und Selbstausschlüsse auch in Partner Casinos von Winstoria nicht spiele dürfen.

Ich war vollständig verifiziert und konnte kein Geld abheben.

Leider verspielte ich das Geld obwohl das Casino das Spielsucht Problem wusste.

Deswegen werde ich meinen Gewinn einklagen da das Casino gegen die Agbs verstoßen hat, und ich danach mich in psychatrisxhe Behandlung begeben musste.

Screenshots im Anhang

Dear Markus10,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Winstoria Casino.

Unfortunately, there isn’t written that all your accounts in other casinos of the same owner will be blocked or self-excluded automatically. Please understand that if you self-exclude yourself from one casino it doesn’t necessarily mean that you are protected on all the other associated websites. Could you please advise if you have requested a self-exclusion from Winstoria Casino directly?

Looking forward to hearing from you.

Best regards,

Nick

Hello,

I wrote to the casinos beforehand that I also wanted to be blocked from the partner casinos.

I couldn't make a withdrawal even though I was fully verified.

I have collected all the emails.

Hallo,

ich habe den casinos davor geschrieben das ich auch in den Partner Casinos gesperrt werden möchte.

ich konnte keine Auszahlung vornehmen obwohl ich voll veriifiziert war.

ich habe sämtliche Emails gesammelt.

Dear Markus10,

Please forward the e-mail where you have requested a self-exclusion directly from Winstoria to nikolas.b@casino.guru for further review.

Awaiting your response.

Regards,

Nick

I forward all files, screenshots and strange requests.

lg Markus

Ich leite sämtliche dateien screenshots und komische aufforderungen weiter.

lg Markus

Dear Markus10,

Thank you for reaching out to us.

Unfortunately, we could not find any record of a self-exclusion request or mention of gambling-related concerns submitted directly to the casino. Additionally, as we do not handle cases that occurred over a year ago, we regret to inform you that we must close this complaint.

We kindly encourage you to report any future issues to us within a reasonable time frame so that we can assist you effectively.

Please let us know if you have any further questions.

Best regards,

Nick