Winward Casino - A conta do jogador foi suspensa sem qualquer motivo específico.

Casino Username Winward - Mariare **** Casino Website https://www.winwardcasino.com/en-US I was searching the Internet for online casinos where a registration bonus was earned without depositing, I found it a site I no longer remember which domain showed multiple casinos where no deposit was required to earn bonuses. I joined Winward Casino and I registered after doing so I won 25 Free Spins (25 free spins in the casino slots). After the free spins were over I won their money. I didn't know what the minimum withdrawal amount was. bonus money until I was informed on the Casino LiveChat and I was told that I had to reach 100% moves so that the bonus money became real money I spent my 4 hours getting 100% moves I won 500 euros but I lost 110 euros playing in the slots getting 390 euros. I went back to communicating them through LiveChat Casino and I was told that for my account to be assessed for withdrawal ID and proof of deposit When I tried to deposit there were various forms of payment but the one I wanted and the one I had access to was bitcoin wallet payment, I deposited it in my 25 euro bitcoin wallet and when i went to try to pay i went into my casino account and i came across that i had 0 euros and i had not used anything at all, i did sign out on my account to see if it could have been a mistake not showing up until when i tried logging in the following error appeared "Please note that this account has been disabled. For more details, please contact us via Live Help or via email at Winward Casino. "I created another casino so I could talk to them about my account being disabled I spoke to one of the assistants in which I was handed wrong their email address I tried to send but gave error saying that there was no domain, after a few minutes I spoke to another assistant who gave me the correct email. I sent the following email to say- Hello good afternoon all right? I have an account created in your casino and from time to time my account has been disabled. I have money in your casino of about € 390 and I wanted to activate my account and make the money appear in the casino again. Thanks Best Regards My casino username is MariaRejane my email rejanefsilva1980@hotmail.com and their response was as follows hello thanks for contacting us we apologize for the inconvenience but we have reviewed your account and let you know that it has been terminated due to several inconsistencies found. Please note that this decision is irrevocable. We wish you the best of luck in the future. I sent other emails saying that I wanted them to send the money because it was already mine and their response was almost always the same. Hello, thanks for contacting us. We apologize for the inconvenience, but have reviewed your account and reported that it has been terminated due to several inconsistencies found. Please note that this decision is irrevocable. We wish you the best of luck in the future.

Could you help me solve this problem?

Nome de Usuário do Casino Winward - Mariare****Site do Casino https://www.winwardcasino.com/en-PT Eu Estava pesquisando na Internet casinos online na qual se ganhava um bónus de registo sem precisar de deposito, Eu encontrei um site de qual já não lembro qual era o domínio que mostrava vários casinos onde não se precisava fazer deposito para ganhar bónus. Eu entrei no Casino Winward e fiz o meu registo após ter o feito eu ganhei 25 Spins Grátis(25 rodadas grátis nas slots do casino).Após ter acabado as rodadas grátis eu ganhei dinheiro delas.Eu não sabia qual o montante mínimo para retirada do dinheiro do bónus até que eu me fui informar no LiveChat do Casino e me disseram que tinha de chegar aos 100% de jogadas para que o dinheiro do bónus se tornasse dinheiro real eu gastei as minhas 4 horas para chegar aos 100% de jogadas na qual ganhei 500 euros mas perdi 110 euros jogando nas slots ficando com 390 euros.Eu voltei a comunica los pelo LiveChat do Casino e me disseram que para a minha conta ser avaliada para que haja uma retirada é necessário enviar comprovante dos documentos de identificação e um deposito de cerca de 25 euros.Quando fui tentar depositar havias varias formas de pagamento mas a que eu pretendia e a que eu tinha acesso era pagamento via carteira bitcoin, eu depositei na minha carteira bitcoin de 25 euros e quando fui tentar pagar entrei na minha conta do casino e me deparei que tinha 0 euros sendo que eu não tinha usado em nada ,eu fiz sign out na minha conta para ver se pudia ter sido um erro de não aparecer o dinheiro até quando fui tentar fazer login apareceu o seguinte erro "Por favor, note que esta conta foi desativada. Para mais detalhes, entre em contato conosco através do Live Help ou via e-mail no Winward Casino." Eu criei outro casino para que eu pudesse falar com eles sobre a minha conta ter sido desativada eu falei com um dos assistentes no qual me passou errado o endereço de email deles eu tentei enviar mas dava erro dizendo que não havia esse domínio,passado uns minutos falei com outro assistente que me passou o email correto deles .Eu enviei o seguinte email a dizer- Olá boa tarde tudo bem? Eu tenho uma conta criada no seu casino e de um momento para outro a minha conta foi desabilitada. Eu tenho dinheiro no seu casino de cerca de € 390 e eu queria ativar minha conta e fazer com que o dinheiro aparecesse novamente no casino. Obrigado melhores cumprimentos Meu nome de usuário no cassino é MariaRejane meu email rejanefsilva1980@hotmail.com e a resposta deles foi a seguintes Olá, obrigado por nos contatar. Pedimos desculpas pelo inconveniente, mas analisamos sua conta e informamos que ela foi encerrada devido a várias inconsistências encontradas. Por favor, note que esta decisão é irrevogável. Desejamos-lhe boa sorte no futuro. Enviei outros emails dizendo que queria que enviassem o dinheiro pois ele já era meu e a resposta deles foi quase sempre a mesma. Olá, obrigado por nos contatar. Pedimos desculpas pelo inconveniente, mas analisamos sua conta e informamos que ela foi encerrada devido a várias inconsistências encontradas. Por favor, note que esta decisão é irrevogável. Desejamos-lhe boa sorte no futuro. 

 Pedia que me ajudassem a resolver este Problema

Hello, Maria.

Thank you very much for submitting your complaint through our website. We appreciate you bringing this issue to our attention. We are convinced that the player should be given a specific explanation when the casino suspends account or confiscates winnings. Do you agree with Casino Guru contacting the casino about this issue? 

Best regards, Jozef

Dear Maria,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Hey Maria. 

We received request for reopen. Please, could you confirm it and provide us with some more info? Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Best regards Jozef

Hello, I confirm the reopening of the case.

Olá confirmo a reabertura do caso.

Hey, Maria. 

Do you agree with Casino Guru contacting the casino about this issue? 

Yes I agree

Sim concordo

Thank you for providing us with the information we requested. We will now try to get in touch with the casino.

Best regards, Jozef

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. 

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.

Hello Maria. 

We reopened this complaint because we have found out that the casino wants to solve this complaint. 

Hello Maria.

Are you aware of having multiple accounts in this casino? Do you know about anyone from your household who has an account in the Winward Casino?

Dear Maria,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.