ZENITBet Casino - O jogador relata erro de retirada e aposta limitada.

I keep getting an error trying to withdraw. And the bookmaker has limited my stake

Dear euginepefung,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with ZENITBet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• What error are you getting when attempting to withdraw your winnings?
• When was the last time you were in contact with casino support and what did you discuss?
• When was your account restricted and how long have you been registered on the website?
• You can post screenshots here or send me the information to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I get a verification error each time I try to place a withdrawal. Since it says I have to receive an OTP by sms but it never comes.

the last time I spoke with the support team on the 31 of January they said they will get to me by email since then nothing.

It’s been like a month or less since they limited my bets

The link to their site keeps changing from the last number on their site zenitnow494.top to zenitnow495.top

Thanks for your messages.

Have you received any response from the casino since your last message?

Could you please forward the correspondence you received from the casino to my email at tomas@casino.guru

Have you accumulated your winnings with the help of a bonus?

Has the casino offered any other way for you to receive the verification code message?

No the casino hasn’t offered any other way. I didn’t use any bonus. I deposited my money and played

Have you tried requesting withdrawals using other payment methods? Have you asked the casino if that is possible? what response have you received?

All the available methods have the same issue. Which is the SMS OTP

Thank you very much, euginepefung, for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you euginepefung for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask ZENITBet Casino for their help in resolving this complaint. We would like to know how we can help resolve this verification issue.

Thank you!

Okay I will be glad

If they could send the code by email it will be great

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. The casino is supposedly licensed by the Gaming Curacao authority but we were unable to verify that.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Peter