1win Casino - A conta do jogador foi bloqueada.

1win.pro simply blocked my account where I made my bets, claiming that I used it fraudulently, and I never did that, and when I asked them for proof of the accusations, they did not respond.

I passed my documents for KYC verification and then they blocked my account.

I've been trying to solve the problem for more than 6 months and they don't answer me.

A 1win.pro simplesmente bloqueou minha conta onde fazia minhas apostas, alegando que utilizei de forma fraudulenta, sendo que eu nunca fiz isso, e ao solicitar provas à eles das acusações, eles não me respondem.

Passei meus documentos para verificacação KYC e logo aós bloquearam minha conta.

estou a mais de 6 meses tentando resolver o problemas e eles não me respondem.

Hello opimport21,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1win Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account was ever verified? Did the casino ever mention the reason of blocking your account? Did you have any remaining real balance on your casino account when it got closed? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

They requested the documents for verification and I sent them, after approximately 30 days they blocked my account.

They said that I violated rule 9.7 of the Terms of Use.

Had more than BRL 11,000.00

Here is a link to the last message I had with them, as I could not attach a pdf.

https://pdf.ac/1js4DT

Eles solicitaram os documentos para a verificação e eu mandei, após 30 dias aproximadamente eles bloquearam minha conta.

Falaram que infringi a regra 9.7 dos Termos de Uso.

Tinha mais de BRL 11.000,00

Segue em link a ultima mensagem que tive com eles, pois não consegui anexar pdf.

https://pdf.ac/1js4DT

Hello opimport21,

Can you please advise if you do more than 1 account at 1win Casino?

No, just one account

Não, apenas uma conta

Thank you opimport21 for all the information provided so far. I will now forward your complaint to my colleague Tomas (tomas.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Hi opimport21,

I've reviewed your case and fully understand your concerns. I'll try my best to help you with the issue by contacting the casino.

I'd like to ask 1win Casino to join this conversation and share more information regarding the case.

Can you please provide any reasons why the player's account has been blocked?

Thank you.

Best regards,

Tomas

Good afternoon

The account was blocked in accordance with paragraph 9.7 of the rules:

In accordance with clause 9.7. of the Terms of Use of the Site, section General Terms and Conditions (hereinafter referred to as the Rules), if a bettor commits fraudulent actions against a betting company (multi-account, use of betting automation software, playing on arbitrage situations, if the game account is not used for making bets, abuse of loyalty programs, etc.), then the betting company reserves the right to stop such fraudulent actions by canceling bets and closing the bettor's gaming account.

Sincerely, 1win team.

Добрый день!

Аккаунт был заблокирован в соответствии с пунктом правил 9.7:

В соответствии с п.9.7. Правил использования сайта, раздела Общие положения и условия (далее - Правила), если участник пари совершает мошеннические действия в отношении букмекерской компании (мульти-аккаунт, использование ПО для автоматизации ставок, игра на арбитражных ситуациях, если игровой счет не используется для совершения ставок, злоупотребление программами лояльности и т.д.), то букмекерская компания оставляет за собой право пресечь такие мошеннические действия путём отмены ставок и закрытия игрового счета участника пари.

С уважением, команда 1win.

As stated in the email I sent to you and you did not respond, you did not even provide evidence of such allegations, not guaranteeing my right to defense, in addition to infringing both the laws of Curacao and the laws of Brazil

conforme meninado no e-mail que encaminhei para você e não me responderam, você sequer apresentaram provas de tais alegações, não garantindo meu direito a defesa, alem de infringir tanto as leis de Curacao quanto as leis do Brasil

Dear 1win Casino,

If that is the case, can you please substantiate your decision with relevant evidence? You can send the data to my email address: tomas.k@casino.guru

Thank you.

Kind regards,

Tomas

Good afternoon

Dear Tomas, sent an e-mail with explanations.

Sincerely, 1win team.

Добрый день!

Уважаемый Tomas, отправили на электронную почту письмо с объяснениями.

С уважением, команда 1win.

Dear opimport21,

The casino has provided information that your issues are sports betting related. As you might know, our forum deals with complaints about online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue. Therefore, I’m forced to reject your complaint.

I suggest you submit your complaint to one of these two websites that deal with sports betting-related complaints – https://www.osga.com/ or https://www.sportsbookreview.com/sportsbook-complaint/.

Thank you very much for your understanding.

Kind regards,

Tomas