1win Casino - O jogador acredita que o seu pagamento foi atrasado.

I have been trying to withdraw the money in my 1win account for a week, with the same VISA card with which I deposited in less than 2 minutes.

I tried to contact the site support but they just say to wait.

I have read other complaints where a lot of people have had the same problem as me and have been forced to use perfect money to withdraw for very high commissions.

1win is just a SCAM don't use it.

Sto provando a prelevare i soldi presenti sul mio account 1win da una settimana, con la stessa carta VISA con la quale ho depositato in meno di 2 minuti.

Ho provato a contattare l’assistenza del sito ma dicono solamente di aspettare.

Ho letto altri reclami in cui un sacco di gente ha avuto il mio stesso problema e sono stati costretti ad usare perfect money per prelevare pagando commissioni altissime.

1win è solo una TRUFFA non lo usate.

Dear Luca74846,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I will continue to try until 14 days after the first failed withdrawal, then I will contact you again but I do not think I will be able to get my money back ...

Continuerò a provare fino a 14 giorni dal primo prelievo fallito, poi vi ricontatterò ma non penso che riuscirò a riavere i miei soldi...

Dear Luca74846,

Have you received your withdrawal from the casino yet?

Dear Luca74846,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.