1win Casino - O jogador está tendo dificuldades com a verificação de e-mail para retirada.

I want to withdraw money from 1win, but it's not allowing me because I'm not receiving the verification code via Hotmail. So, I reached out to 1win support and they recommended that I switch from Hotmail to Gmail. To do that, I'd have to submit documentation, new Gmail ID, and so on. I was supposed to receive a verification email to my new Gmail within less than 24 hours, but it didn't arrive. I need assistance to resolve this issue and help me withdraw my funds.

Quiero retirar dinero en 1win pero no me deja por que no me llega el código de verificación por hotmail. Entonces me comunico con el soporte de 1win y me dicen que tengo que cambiar de hotmail a gmail. y para ser eso tendría que enviar documento, gmail nuevo, ETC. y tendría que llegarme un corro al nuevo gmail en menos de 24HS para aceptar el corre de verificación pero no llego. alguna solucion para que me atiendan y me pueda retirar el dinero.

Dear Julian2000,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

When was the last time you tried making a withdrawal?

Have you contacted customer support regarding the issue with the confirmation code? The casino might be dealing with some technical issues right now. Would it be possible to ask customer support to approve your withdrawal request manually?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Precisely Today, It is my first time doing the retreat.

Yes, I contacted them on the page that has support and a person online spoke to me and they told me that I had to change my hotmail that I use on the page, and replace it with a gmail, but for that I had to do several things that I They asked to change it, I complied and they told me that they would send me a gmail to confirm that that is my gmail and so next time I could withdraw my money through gmail and not through hotmail. The gmail would arrive to me in less than 24 hours, the 24 hours passed and it still has not arrived. I didn't even try to figure out how to contact them so they could withdraw my money manually.

My 1WIN account ID is 35338717.

Precisamente Hoy, Es mi primera vez haciendo el retiro.

Si, me comunique con ellos en la pagina que tiene soporte y me hablo una persona en linea y me dijeron que tenia que cambiar mi hotmail que uso en la pagina, y remplazarlo por un gmail, pero para eso tenia que hacer varias cosas que me pedían para cambiarlo, lo cumplí y me dijeron que me enviarían un gmail para confirmar que ese es mi gmail y así para la próxima pueda retirar mi dinero por gmail y no por hotmail, El gmail me llegaría en menos de 24HS, pasaron las 24HS y aun no a llegado. No intente precisamente en como comunicarme a ellos para que pudan retirar mi dinero manualmente.

Mi cuenta ID de 1WIN es 35338717.

They don't let me request a money withdrawal manually in the support of the 1WIN page, it seems that the support does not do that, they can only do that by changing the email, as far as I know, they can only do that. I have no other way to communicate so they can withdraw the money from me.

No me dejan pedirle un retiro de dinero manualmente en el soporte de la pagina de 1WIN, parace que el soporte no hace eso, solo pueden hacer es cambiar de correo, por lo que se, solo puede hacer eso. No tengo otra manera de comunicarme para que puedan retirarme el dinero.

For now I did not receive any email about changing the gmail in 1win, or how to withdraw my money in 1win from another form, so I sent an email to contact@1win.xyz And I told him about my problem, this is what I told him:

My 1win ID is: #35338717

And My 1Win account name is: Mardek

The email I have in 1win is: controlriver919@hotmail.com, but the one I want to change in 1win is: riosjulianoenzo@gmail.com, but I don't get any email from them to change it.

All this is my first time trying to withdraw on 1win.

Por ahora no recibí ningún correo sobre el cambio de el gmail en 1win, o como poder retirar de otra formir mi dinero en 1win así que envié un correo a contact@1win.xyz Y le dije sobre mi problema esto es lo que le dije:

Mi ID de 1win es: #35338717

Y Mi nombre de la cuenta de 1Win es: Mardek

El correo que tengo en 1win es: controlriver919@hotmail.com , pero el que quiero cambiar en 1win es: riosjulianoenzo@gmail.com, pero no me llaga ningún correo de ellos para cambiarlo.

A todo esto es mi primera vez intentando retirar en 1win.

Hello, I want to close the case, they were already able to change my email to gmila and I was able to withdraw my money in 1win. sorry for the fuss. Thank you very much and sorry for the inconvenience Veroniki.

Hola quiero cerrar el caso, ya pudieron cambiarme el correo a gmila y pude retirar mi dinero en 1win. perdón por el alboroto. Muchas gracias y perdon por las molestias Veroniki.

Dear Julian2000,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru