1win Casino - O jogador não consegue verificar o e-mail para saque.

Yesterday, I created a user account at 1win casino and deposited a total of 7000 Argentine pesos. I used this money for placing bets, without using any free spins or anything like that. However, when I attempted to withdraw my money, it asked me to verify my email address. This is where the problem lies as I have not received the verification code. I've already spoken with the online support team and they suggested changing my email, which I did, but I'm still not receiving the code. I desperately need assistance with withdrawing my money.

El día de ayer me cree un usuario en el casino 1win el cual deposite una carga total de 7000 pesos argentinos, dinero con el cual realice las mismas apuestas, no ocupé ningún giro gratis ni nada, y a la hora de retirar mi dinero me pide que confirme mi correo electrónico y ahí está el problema no me llega el código de verificación, ya hablé con el soporte en línea y me dijo que cambie de correo electrónico el cual lo cambie pero aún sigue sin llegarme el código, porfavor ayuda para retirar mi dinero.

Hello Gonzalo188,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1win Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if you did register with the correct e-mail address? Didn't you find the verification code in any e-mail section (deleted, spam i.e.)? How much is your current real money casino balance? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello, at the time I registered, only my cell phone number was verified, to which I did receive the verification code.

No, the verification code does not arrive in my email, I looked for it in all folders.

The current balance of my money is $20,000 pesos.

The last time I contacted support was early today at approximately 1:30 a.m. and the issue was the same, the code did not arrive.

Hola a la hora que me registre solo se verifico mi número de celular, al cual si llego el código de verificación.

No, el código de verificación no llega a mi correo electrónico lo busque en todas las carpetas.

El saldo actual de mi dinero es $20.000 pesos.

La última vez que me comuniquen con el soporte fue hoy por la madruga aproximadamente 01:30hs y el tema fue el mismo, no llega el código.

Hello Gonzalo188,

Please forward any kind of communication between you and the casino to nikolas.b@casino.guru before we would try to get in touch with them.

Dear Gonzalo188,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.