1win Casino - O jogador não pode alterar seu endereço de e-mail.

I would like to change my account email, but support hasn't answered me for several weeks now. The "24/7" support system where there is a chat to talk to them doesn't work either, it keeps loading and I can't contact them to make the change. I want to make the change because I wrote "gmail.com" instead of "hotmail.com", the latter is my main email and I placed the $60 because it was what I wanted to withdraw when I realized the error in the email and how They don't ask to authenticate the mail, I never noticed this, until now.

Me gustaría cambiar el correo de mi cuenta, pero no me contestan en soporte desde hace varias semanas ya. El sistema de soporte "24/7" donde hay un chat para hablar con ellos tampoco funciona, se queda cargando y no puedo contactar con ellos para que me hagan el cambio. El cambio lo quiero realizar porque escribí "gmail.com" en lugar de "hotmail.com", que este último es mi correo principal y los 60$ los coloqué porque era lo que quería retirar cuando me di cuenta del error del correo y como no piden autenticar el correo, no me di cuenta de esto nunca, hasta ahora.

Hello JK19,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1win Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when are you trying to change your e-mail address? When did you register into the casino? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Since the 17th of this month I have been trying to contact them, I do not have the exact registration date, but I estimate that it was 2 or 3 days before trying to contact them. And I was never able to talk to them, I sent them an email with the problem and they responded saying that this was not the support email, but I wrote to the support email and until 2 days ago they answered me saying that the appeal was being processed, Curiously, it was the day after opening the complaint here... Now I'm waiting for them to change my email... I hope they'll change it and it's nothing else...

Desde el 17 de este mes estoy intentando contactar con ellos, no tengo la fecha exacta de registro, pero calculo que fue 2 o 3 días antes de intentar ponerme en contacto con ellos. Y no pude hablar con ellos nunca, les envié un correo con el problema y me respondieron diciendo que ese no era el correo de soporte, pero les escribí al correo de soporte y hasta hace 2 días me contestaron diciendo que estaba siendo procesada la apelación, curiosamente fue al día siguiente de abrir la queja acá... Ahora estoy a la espera de que me cambien el correo... Espero que me lo vayan a cambiar y no sea otra cosa...

Now on Monday they answered me and told me that for those changes I had to talk to the page's chat, but that support chat is not working, I click on it and it loads. Impossible to make the change...

Ahora el lunes me contestaron y me dijeron que para esos cambios tenía que hablar con el chat de la página, pero ese chat de soporte no está funcionando, le doy click y queda cargando. Imposible que me hagan el cambio...

I would like to ask 1win Casino to join us and help us resolve the player's issue.

Good afternoon!

We will contact the user by e-mail to create a change of mail request.

Sincerely, 1win team.

Добрый день!

Мы свяжемся с пользователем по электронной почте для создания заявки на смену почты.

С уважением, команда 1win.

Dear JK19,

Please let us know once the casino contacts you or if the issue would be resolved.

They sent me an email requesting information and I have already answered them, I am waiting for the request to be processed

Me enviaron un correo solicitándome datos y ya les respondí, estoy a la espera de que se procese la solicitud

Dear 1win.

Could you please give us an update regarding the complaint?

Good afternoon!

Application processed, mail successfully changed.

Sincerely, 1win team.

Добрый день!

Заявка обработана, почта успешно изменена.

С уважением, команда 1win.

Dear JK19,

Can you please confirm that the e-mail has been now changed?

Dear JK19,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.