1win Casino - O jogador não pode retirar devido ao atraso na alteração do e-mail.

Good morning.

I need to withdraw my money on 1win, but they say I need to change my email. It's been more than 24 hours, and so far nothing, since the deadline informed was 24 hours. The answer is always the same, which is under analysis. I need this resolved.

ID: 3578*****

Name: Cristiano A**** S****

Tel number: 11-94*****

Approx registration date: May 2023

Current balance: BRL 536.88

deposit receipt: 473TG230715072******

last deposit amount: BRL 20.00

Last deposit pix key: 3665b344-d201-4204-87e6*****

Current email: profe.cr*****@hotmail.com

New email: s*****@gmail.com

Bom dia.

Preciso retirar meu dinheiro no 1win, mas dizem que preciso trocar o e-mail. Já faz mais de 24 horas, e até agora nada, já que o prazo informado era de 24 horas. A resposta é sempre a mesma, que está em analise. Preciso que isso seja resolvidos.

 ID: 3578*****

Nome: Cristiano A**** S****

Número de telf: 11-94*****

Aprox data de inscrição: maio de 2023

Saldo atual: R $ 536,88

comprovante de depósito: 473TG230715072******

valor do último depósito: R$ 20,00

Chave pix do último depósito: 3665b344-d201-4204-87e6*****

Email atual: profe.cr*****@hotmail.com

Novo e-mail: s*****@gmail.com

Hello stankus1976,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1win Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Why do you need to change your e-mail address, did the casino specify it? When was the last time you spoke to the casino and what was it about?

Please understand that it will definitely take more than a day for the casino to make such changes so I can only recommend you to wait and let us know in case of any update.

Looking forward to your answer.

Regards,

Nick

Very good morning.

Thanks for the feedback.

The account was verified in May 2023, and I even carried out a financial redemption through the registered email (profe.cristiano@hotmail.com). However, when I went to withdraw the values, they said that it would be necessary to switch to a GMAIL email. I found it very strange. I've been talking to the casino since Sunday, the 7/16/23. I was told the deadline was 24 hours. I just sent you a message, because after 11 pm, whenever I contact the casino, they just say that I have to wait, but they don't give any more deadlines

Hugs

Muito bom dia.

Obrigado pelo retorno.

A conta foi verificada em maio de 2023, e cheguei a realizar um resgate financeiro pelo e-mail cadastrado (profe.cristiano@hotmail.com). Contudo, quando fui realizar a retirada dos valores, disseram que seria necessário trocar para um e-mail do GMAIL. Achei muito estranho. Estou falando com o cassino desde domingo , dia 16/07/23. Me disseram que o prazo era de 24 horas. Só enviei mensagem para vocês, porque passado as 23 horas, sempre que entro em contato com o cassino, eles só falam que é preciso aguardar , mas não dão mais prazos

Abraços

Good afternoon.

Now they are asking for proof of the last deposits I made on the platform. Everything you ask I'm sending. I just want to withdraw my money.

Boa tarde.

Agora estão pedindo o comprovante dos últimos depósitos que realizei na plataforma. Tudo o que pedem estou enviando. Só quero retirar meu dinheiro.

Hello stankus1976,

Be sure to forward the requested information to the casino in order to resolve the issue as soon as possible.

Please note that the casino may request additional verification documentation anytime and the player has to follow them in order to process a payout.

Dear stankus1976,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.