1win Casino - O levantamento dos prémios dos jogadores está atrasado.

I'm trying to make a withdrawal of 40 euros that I won while playing, they keep insisting the problem is with my bank but it's the same card I used to reload, so it can't be possible. They told me to attempt other withdrawals but they require a minimum amount of 300 euros to make a transaction to my bank. I need a solution, I have read several complaints about poor handling of refunds by 1win.

Estoy intentando hacer un retiro de 40 euros que gane jugando, me reiteran que el problema es de mi banco pero lo estoy haciendo a la misma tarjeta con la que recargue asi que no puede ser posible, me dijeron que intentara otros pero piden montos minimos de 300 euros para hacer una transaccion a mi banco, necesito una solucion he leido varias quejas sobre el mal manejo de las devoluciones de 1win

Dear hailingchow30,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear hailingchow30,

Have you received your withdrawal from the casino yet?

Dear hailingchow30,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.