1win Casino - O levantamento dos prémios dos jogadores está atrasado.

I requested a withdrawal on March 21st.

They told me to wait 48 hours, and I did.

When I wrote an inquiry because the withdrawal was not possible, they told me to enter different account information, so I entered a different account and requested a withdrawal.

However, 1win is not allowing withdrawals and is just staying in a waiting state.

3월 21일 출금 요청을 하였습니다.

48시간을 기다리라고 하였고 이를 기다렸습니다.

출금이 되지 않아 문의를 작성하니 다른 계좌정보를 입력해보라고 하였고 다른 계좌를 입력하고 출금 요청을 하였습니다.

하지만 1win은 출금을 해주지 않고 대기 상태에서 머무르고 있습니다.

Dear snghn921,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Hello Nick .

It's not that I have no patience and can't wait, so I filed a complaint after 48 hours.

1win did not give me my deposit for 48 hours and told me to wait 7 days.

If the request is not processed after 14 days, CASINO GRUR will request supporting documentation.

To avoid this, they keep canceling withdrawals after 48 hours and transferring the money back to the 1win site online wallet, not my account.

This behavior has been going on for over 2 weeks and without Nick 's help I think 1win will continue to cancel withdrawals without reason.

1win initially asked me to modify the information and then request a withdrawal.

However, 1win continues to cancel withdrawal requests even when I change the information.

I desperately need Nick 's help.

안녕하세요 Nick.

내가 인내심이 없고 기다릴줄 몰라서 48시간만에 컴플레인을 넣은 것이 아닙니다.

1win은 48시간동안 입금을 해주지 않고 7일을 기다리라고 했습니다.

총 14일이 지나고도 처리가 되지 않으면 CASINO GRUR가 증빙 자료를 요청합니다.

그들은 이것을 피하기 위해 48시간 이후 출금을 지속적으로 취소시켜 나의 계좌가 아닌 1win 사이트 온라인 지갑에 돈을 다시 옮겨둡니다.

이 행동은 2주 넘게 진행되어 왔고, Nick의 도움이 없다면 1win은 이유없는 출금 취소를 계속할 것이라 생각합니다.

1win은 처음에 정보를 수정해 출금요청을 하라고 하였습니다.

하지만 1win은 정보를 수정해 출금을 요청해도 지속적인 취소를 하고 있습니다.

나는 Nick의 도움이 절실합니다.

Dear snghn921,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear snghn921,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.