20Bet Casino - O levantamento dos prémios dos jogadores está atrasado.

I've been trying to make several withdrawals for 5 days now, all of which have been continuously cancelled because they need a bank statement. I've uploaded several of these statements and it wasn't until July 26th that my withdrawals were not rejected. What's odd is that my account was already verified and the last withdrawal was made without any issues in just 4 hours.

Tomorrow will mark 72 hours of waiting and I feel like they won't pay out my winnings. There has been no precise response from the support team.

Llevo 5 días intentando realizar varias retiradas las que me han cancelado continuamente porque necesitan un comprobante bancario. Subí varias veces los comprobantes y recien el día 26 de Julio no me rechazaron las retiradas. Lo extraño que mi cuenta ya estaba verificada y el ultimo retiro se hizo sin problemas en apenas 4 horas.

Mañana cumpliré 72 horas de espera y siento que no me pagarán mi ganancia,no hay ninguna respuesta exacta por parte del soporte.

Dear sack26,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I have attached the pending requests.

adjunto las solicitudes pendientes.

It's been about 8 days and I'm still waiting for approval from 20 bet. I have communicated by chat, with support, via mail, facebook, twitter, instagram and my withdrawals are still pending...

Han pasado cerca de 8 días y sigo esperando la aprobación por parte de 20 bet. Me he comunicado por chat,con soporte, via mail, facebook,twitter,instagram y aún están pendientes mis retiros..

Dear sack26,

Have you received your withdrawal from the casino yet?

Hello, yes, after a struggle of about 8 days I managed to make a withdrawal, but then I had to re-upload documentation and wait 5 more days to withdraw all my balance.

In general I can say that 20bet does pay, but it asks for too much and very specific documentation, which makes it unpleasant to make your withdrawals.

Hola, si, después de una lucha de alrededor de 8 días logré realizar un retiro, pero luego tuve aue volver a subir documentación esperar 5 días más para retirar todo mi saldo.

En general puedo decir que 20bet si paga, pero pide demasiada documentación y muy específica, lo cual hace desagradable realizar tus retiradas.

Dear sack26,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru