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Hi and thanks in advance for your help. On June 30, 2022 I made a withdrawal of € 1800 having already verified the profile. Today 11 August 2022 I have not yet received anything. I have been writing on their chat for a month and a half, the first days around the second week of July they said that the disbursement time for a withdrawal was 7-21 working days. At the end of the 21 working days I am writing to them every day and they reply to me every time with messages of apology saying: the payment is late due to long queues caused by other payments, to be patient that the withdrawal will be made on as soon as possible, to have sent numerous reminders to the finance department, to understand my frustration but we are doing our best.

I have lost my temper and have never seen anything like it. I certainly take my responsibility for not being well informed about the professionalism of this platform. Anyway I hope you can help me and I trust you a lot.

thanks for your attention

Salve e grazie in anticipo per l aiuto. Il giorno 30 Giugno 2022 ho effettuato un prelievo da 1800€ avendo gia’ il profilo verificato. Oggi 11 Agosto 2022 non ho ancora ricevuto nulla. E’ un mese e mezzo che scrivo sulla loro chat, i primi giorni intorno alla seconda settimana di Luglio dicevano che il tempo di esborso per un prelievo era di 7-21 giorni lavorativi. Al termine dei 21 giorni lavorativi gli sto scrivendo tutti i santi giorni e mi rispondono ogni volta con messaggi di scuse dicendo: il pagamento e’ in ritardo a causa di lunghe code causate da altri pagamenti, di essere paziente che il prelievo verra’ effettuato il prima possibile, di aver inviato numerosi solleciti al dipartimento di finanza, di capire la mia frustrazione ma stiamo facendo il massimo.

Io ho perso la pazienza e non ho mai visto nulla del genere. Sicuramente mi assumo le mie responsabilita’ nel non essermi ben informato sulla professionalita’ di questa piattaforma. Comunque spero che mi possiate aiutare e confido molto in voi.

grazie per l attenzione

Hello Primiera,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 24CasinoBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi Nick thanks for your message. My account was verified before I made the withdrawal so on June 30th.

The win was obtained from a real money deposit with an attached welcome bonus and was accumulated once the welcome bonus was unlocked. To sum up, the payout comes from a deposit plus bonus tied to it. The last time I spoke to the casino via chat was today 12th August asking for information about my withdrawal and getting the usual replies of apology and that the deposit is still being verified. I totally lost my patience and I hope you can do something. For more information do not hesitate to contact me.

Thanks again

Ciao Nick grazie per il tuo messaggio. Il mio account e’ stato verificato prima che facessi il prelievo dunque il 30 Giugno.

La vincita e’ stata ottenuta partendo da un deposito di soldi veri con annesso bonus di benvenuto e ed e’ stata accumulata una volta sbloccato il bonus di benvenuto. Per riassumere la vincita deriva da un deposito piu’ bonus legato ad esso. L ultima volta che ho parlato con il casino’ via chat e’ stata oggi 12 Agosto chiedendo informazioni sul mio prelievo ed ottenendo le solite risposte di scuse e che il deposito e’ ancora in fase di verifica. Ho perso totalmente la pazienza e spero possiate fare qualcosa. Per maggiori informazioni non esitate a contattarmi.

grazie ancora

Dear Primiera,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of 24CasinoBet to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from 24CasinoBet. I wish I could be of more help.

The casino can reopen this complaint anytime.