30 Bet Casino - A retirada do jogador está atrasada devido à verificação não concluída.

Hello, I signed up at 30bet. After registering, I deposited €50 without a bonus. They asked for my ID and proof of address for verification. These were processed and reviewed right away. Now, when I wanted to withdraw, they asked for a selfie with my ID, which I also submitted immediately. Up to now, nothing has happened. I can't withdraw anything. In sports betting, I made €1800 with live bets, and I'm being told that the verification is still being processed.

Hallo habe mich bei 30bet angemeldet . Nach der Anmeldung habe ich 50€ eingezahlt .ohne Bonus . Danach habe wollten die für meine Verifizierung mein Ausweis und adressennachweis . Diese wurde auch direkt bearbeitet und überprüft . . Jetzt wo ich auszahlen wollte sollte ich noch ein Selfie mit meinem Ausweis machen was ich dann auch direkt getan habe und bis jetzt ist Nix kann nix auszahlen Nix Habe bei Sportwetten 1800€ mit livewetten gemacht . Und mir wird gesagt ist immer in Bearbeitung die Verifikation..

Dear Egien, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process. 

Could you please specify when exactly you submitted the selfie with your ID to the casino?

Have you been requested to submit any other documents in the meantime?

When was the last time you communicated with the casino regarding your verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Veronika

Please close the case was verified and also paid out after several email traffic

Bitte schließen sie den Fall wurde verifiziert und auch ausgezahlt nach mehrmaliger email Verkehr

Dear Egien,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Veronika Fritz 

Casino.Guru