Arlekin Casino - Jogador enfrentando atraso na verificação.

I have been waiting for 4 days for the verification of my account with the payout that was requested and nothing is happening!!! Absolutely NOTHING! All I keep hearing is "please be patient, it won't be much longer"!!! This is a complete mockery and the employees in charge of VERIFICATION are incompetent!! They have all my withdrawal records and still nothing is happening!!!

Ich warte seid 4 Tage auf der Verifizierung meines Kontos mit der Auszahlung was beantragt wurde und es passiert 0!!! NIX ! Andauernd nur „bitte Geduld bitte Geduld dauert nicht mehr lange"!!! Das ist eine große verarschung und Inkompetente Mitarbeiter bei der VERIFIZIERUNG!! Die haben alle Belege von der Abbuchung und trotzdem passier 0 Nix !!!

Dear VargaRoxana,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Ok, I'll wait another 10 days in total. 4 are already here today

Ok ich warte noch 10 Tage insgesamt . 4 sind schon da heute

Hello VargaRoxana!

I apologize for any inconvenience caused by the delay in the verification process. I understand that it took longer than expected, and I appreciate your patience.

I'm glad to inform you that the last request for 500 EUR has been successfully approved on our side. Now, I would like to confirm whether the funds have been credited to the player's account.

If you have any further questions or need assistance with anything else, please let me know.

Best regards,

Arlekin Casino

Yes, everything is good now! Money arrived, everything works now!

Ja alles ist jetzt gut! Geld angekommen alles funktioniert jetzt!

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, VargaRoxana, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

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