CasaCasinos OnlineAvaliação Casino Rocket
Avaliação Casino Rocket
Não aceita jogadores Ohio
Bónus sem Depósito:
Indisponível
Bónus com Depósito:
Indisponível
Encontre no Google
Métodos de pagamento
Mostrar todos (32)
  • Neteller
  • Skrill
  • PaySafeCard
  • Payz (ecoPayz)
  • Mastercard
  • VISA
  • SOFORT Überweisung
  • InstaDebit
Limites de levantamento
 por mês
15.000 €
 por semana
5.000 €
 por dia
1.000 €
Hollycorn N.V.
2020
> 20.000.000 $
  • Curaçao (Curaçao Gaming Control Board)
Vista GeralBónusAvaliações dos utilizadores32Índice de SegurançaDiscussão86Métodos de pagamento32
Casinos disponíveis para si
Drake Casino Logo
1.Drake Casino
Escolha do Guru
Spinfinity Casino Logo
2.Spinfinity Casino
Apoio ao cliente excelente
El Royale Casino Logo
3.El Royale Casino
Chat ao vivo 24/7
Rich Palms Casino Logo
4.Rich Palms Casino
Casino globalmente bom
Mostrar mais

Avaliação Casino Rocket

Avaliamos Casino Rocket completamente e atribuímos um Índice de Segurança alto,o que significa que é um ótimo casino para apostar. Na nossa avaliação, nós consideramos as reclamações dos jogadores sobre o casino, receitas estimadas, licença, genuinidade dos jogos, qualidade do apoio ao cliente, imparcialidade dos termos e condições, limites de ganhos e levantamentos, entre outros fatores. Porque Casino Rocket está relacionado com outros casinos online abaixo listados, a sua classificação é também influenciada por eles. Leia a avaliação completa e aprenda mais sobre este casino.

De acordo com a nossa pesquisa e estimativas, Casino Rocket é um grande casino online com grandes receitas e elevado número de jogadores.. As receitas de um casino são um fator importante, quanto maiores forem os casinos menos problemas devem ter para pagar grandes ganhos, ao passo que pequenos casinos podem potencialmente resistir se tentar ganhar mesmo em grande.

Nós encontramos reclamações não relevantes sobre este casino.

Aviso: Casino Rocket tem certas seções dos Termos e Condições que consideramos serem injustas para os jogadores do casino. Por causa disto, nós aconselhamos a procurar um casino com regras justas ou pelo menos tenha uma especial atenção aos Termos e Condições do casino se decidir jogar nele.

Baseado em toda a informação mencionada nesta avaliação, podemos dizer conclusivamente que Casino Rocket é um casino online muito bom. Pode esperar ser bem tratado e ter uma experiência agradável se escolher jogar aqui.

Bónus

Bónus sem Depósito:
Indisponível
Bónus com Depósito:
Indisponível

Métodos de pagamento

Métodos de pagamento
Mostrar todos (32)
  • Neteller
  • Skrill
  • PaySafeCard
  • Payz (ecoPayz)
  • Mastercard
  • VISA
  • SOFORT Überweisung
  • InstaDebit
Limites de levantamento
 por mês
15.000 €
 por semana
5.000 €
 por dia
1.000 €

Jogos
Mostrar todos

Slots
Roleta
Blackjack
Sem apostas
Vídeo poker
Bingo
Baccarat
Jogos com jackpot
Jogos ao vivo
Sem poker
Jogos com Dados
Keno
Raspadinhas
Sem apostas em eSports
Jogos Crash

Opções de idioma

Website em Inglês
Todas os idiomas (4)
Apoio ao cliente em inglês
Todas os idiomas (4)
Chat ao vivo em inglês
Todas os idiomas (4)

Fornecedores do jogo
Mostrar todos (96)

  • NetEnt
  • Nolimit City
  • Betsoft Gaming
  • TaDa Gaming
  • Pragmatic Play
  • Playtech
  • Big Time Gaming
  • ELK Studios
CAPTURAS DE ECRÃ DO CASINO
casino_rocket_homepage_desktop
casino_rocket_game_gallery_desktop
casino_rocket_promotions_desktop
casino_rocket_homepage_mobile
casino_rocket_game_gallery_mobile
casino_rocket_promotions_mobile

Positivos

  • Torneios disponíveis
  • Várias moedas numa única conta
  • Várias opções de jogo responsável disponíveis
  • Apoio por chat ao vivo disponível 24/7
  • Deposite, jogue e levante diretamente em Bitcoin

Negativos

  • Os depositantes que utilizaram o Skrill ou a Neteller não podem reclamar os bónus de boas vindas
  • Nem todos os métodos de pagamento estão disponíveis para todos os países

Factos interessantes

  • O suporte ao chat ao vivo usa o recurso de tradução automática para alguns idiomas
  • Pequeno cassino internacional
  • Os depósitos precisam ser apostados 3x antes que uma retirada seja solicitada
  • Limite médio de levantamento mensal
Autor & Avaliador: Ayberk Ayan Última atualização: 14/06/2024 Algo incorreto ou em falta? Comunique
Bónus de Casino

Bónus Casino Rocket

Procure todos os bónus oferecidos por Casino Rocket, incluindo as ofertas de bónus sem depósito e bónus de boas-vindas no primeiro depósito.

Casino Guru

Queremos que os jogadores compreendam o jogo.

Avaliações dos utilizadores (32)

Avaliação dos utilizadores de Casino Rocket

Este é um lugar para partilhar as suas experiências no(a) Casino Rocket. Leia o que outros jogadores escreveram ou escreva sua própria crítica e deixe todos conhecerem suas qualidades positivas e negativas com base em sua experiência pessoal.

Avaliação dos utilizadores:
Mau

Classificado por 32 utilizadores

Muito positivoPositivoNeutroNegativoMuito negativo

Teve alguma experiência neste casino?

Escrever avaliação

Casino Guru

Queremos que os jogadores compreendam o jogo.

• há 4 meses
Os bônus em relação aos valores depositados e outros cassinos são muito baixos.
Os pagamentos foram retidos por dias e o clímax foi a verificação.
Passei meio dia das minhas férias fazendo isso. Sempre houve reclamações. Às vezes faltava um canto em um formulário. Às vezes, o endereço (embora estivesse claramente visível no PA) e depois os cartões de crédito utilizados eram criticados. Eles deveriam assinar cartões de crédito que nem sequer eram destinados à assinatura (por exemplo, do banco DKB). Não vou me deixar enganar. Minha conta será excluída.

Sua resposta à minha crítica negativa também diz muito..é simplesmente ignorada..que todos os documentos exigidos, como carteira de identidade alemã..cartões de crédito e certificado de pensão estavam presentes..
Você deveria ser mais autocrítico... é assim que você perde muitos jogadores... para mim é apenas uma tática de protelar e atrasar...
  • Rodadas grátis com pequenos ganhos em relação ao valor do depósito. A verificação é uma corrida de obstáculos
Casino Rocket
Hi Herbertdra,

Thank you for your feedback.

We're sorry to hear that you are having a hard time with collecting your winnings.

Please keep in mind that the verification process may take some time. When a document is unclear or if a document that was initially requested or expected from you is missing, this is a common cause of delay.

If that's the case, you'll be told what you need to supply and how the document or image should appear.

Furthermore, all payment methods utilized should be confirmed as a license holder obligation.

We want to emphasize that one of our company's primary principles is maintaining our players' delight and satisfaction, and we strive hard to achieve this.

Kind Regards,
Casino Rocket
• há 5 meses
⛔RUDE STAFF
⛔ MISLEADING PROMOTIONS
⛔LONG PAYOUT TIMES

They expect the customer to know exchange rates from € ....then the chat agents belittle you for not knowing said rates.

  • The colour scheme
  • Misleading advertising on payouts
  • Only processing payouts weekdays AFTER A 24 HOURS WAITING PERIOD which restarts if you have to do something to verify
  • THEN YOU MUST WAIT 3-5 BUSINESS DAYS FOR THE MONEY
Casino Rocket
Hi chichi8888,

Thank you for taking the time to share your concerns and feedback with us.

The promotions we offer are usually sent in the currency set on your account. If this has not been the case with you, I would be more than happy to look into it so that we may have it corrected. I would need your email address linked to your account to do this for you.

At Casino Rocket, we would like your experience with us to be exciting and fun - more about the entertainment.

We sincerely apologize if our Customer Support team has not given satisfactory service. One of our company's primary principles is preserving our players' satisfaction and enjoyment, and we strive hard to achieve this. As well as I can assure you that we do not have any fake games linked to our casino. Per our terms and conditions, the main currency measured is in Euros, and we apologize that you would need to adhere to the equivalent amount when dealing in your currency. With the constant fluctuations in the exchange rates, this is the best method that works for us.

We appreciate your understanding and if there is anything we can do to improve your experience, please let us know.

Sincerely,
Casino Rocket
• há 8 meses
Awesome fun good games payouts mad af enjoy 😊 haven’t been member for that long but loving it 😻
  • Quick withdrawals
  • Good games
  • Not many bonuses if u don’t deposit
Casino Rocket
Hi
Thanks for your feedback.

We welcome your thoughts about us. Our top priority is to do everything we can to see reviews like this!

I wish you a four-leaf clover in your gameplay!
Sincerely,
Casino Rocket
• há 10 meses
I deposited €400 and it wasn’t credited to my casino rocket account. Their investigation was flawed and concluded the money was a failed deposit on their end but I am down €400!! Which was taken and not deposited to my account. I provided proof of the deposits being successful from my bank account. Absolute scam of a casino I will be taking legal action against.
  • Bad customer service
  • Steals your money
  • Flawed investigation procedure
Casino Rocket
Good Day qqmgmvp5m5,

I'm sorry to hear that your experience with us was unpleasant.

I completely understand your disappointment. Waiting for a few days for your deposit to be posted can be inconvenient as we realize that you would love to play and have some entertainment.

In most circumstances, the deposit reflects immediately on your account; however, there may be times when the payment service provider is experiencing technical difficulties.

We sincerely apologize if our Customer Support team has not given satisfactory service. One of our company's primary principles is preserving our players' satisfaction and enjoyment, and we strive hard to achieve this.

If there is anything we can do to improve your experience, please let us know.

Kind Regards,
Casino Rocket
• há 11 meses
i made a deposit in friday with bonus 50% for weekend.
The money was withdrawn from your Mifinity account but not added to the casino account.
I wrote a few questions by email and on their website. No response since Friday. i.e. 4 days.
No email support
no chat support.
who can play in this casino. without contact.
gurucasino owner you need to lower this ranking
i have Mifinity opinion , about transaction. but it doesn't help because the casino has no place for me
i made a depo friday today is wednesday. 5 days. and asked mifinity . they sent email with succes transaction to casino.
no one is interested in my problem at all.. rocket casino wrote to me that after a failed transaction the money will be returned to my account in 1-2 days. today is 5 days. biiig minnus
Casino Rocket
Good Day Kszysio,

Thank you for providing feedback.

I'm sorry to hear that your experience with us was unpleasant.

I completely understand your disappointment. Waiting for a few days for your deposit to be posted can be inconvenient as we realize that you would love to play and have some entertainment.

In most circumstances, the deposit reflects immediately on your account; however, there may be times when the payment service provider is experiencing technical difficulties.

For us to investigate this matter thoroughly, please provide us with the proof of the deposit to contact@casinorocket.com

We want to emphasize that one of our company's primary principles is maintaining our players' delight and satisfaction, and we strive hard to achieve this.

Kind Regards,
Casino Rocket
• há um ano
DO NOT PLAY HERE DO NOT DEPOSIT YOUR MONEY HERE.

2 WEEKS LATER STILL NO MONEY IN MY ACCOUNT, THEY REPORTED MY REVIEW TO TRUSTPILOT TO TRY TAKE IT DOWN.

DO NOT TRUST THIS CASINO.

SERIOUSLY DISHONEST CASINO BORDERING ON CRIMINAL.

Deposited money here using USDT didn't arrive in my account.

Continuously fobbed off by customer service awaiting review from "the relevant department".

Was told by customer service they don't know when it will arrive after I provided proof of deposit. I provided them with proof numerous times and after 22 hours I am still getting fobbed off.

Customer service very unhelpful and close to useless, clearly just there to make excuses for theft.

God knows if my deposit ever does clear how hard it will be to withdraw.

Hundreds of other casinos to play at without any issues do yourselves a favour and play elsewhere. It's not worth the hassle playing here.

Very disappointed overall.
Casino Rocket
Hello dannyking54,

We sincerely apologize for the inconvenience you've experienced. We understand the frustration caused by the delay in your deposit reflected in your account. Our relevant department is actively investigating this matter, and we appreciate your patience during this process.

If you have encountered a deposit that did not go through, our dedicated team may request further verification for this deposit. Providing comprehensive information in response to their inquiry will greatly assist in expediting the resolution. If the requested information is insufficient, it may cause delays since we need detailed insights into why your deposit did not process successfully.

To help us assist you more effectively, could you please provide us with your full name and the email associated with your gaming account? This information will be crucial in ensuring a swift resolution to your issue. Please send your credentials here: support@casinorocket.com
We will thoroughly review your case.
We appreciate your understanding and cooperation. Rest assured, we are committed to resolving this issue for you as quickly as possible.

Sincerely, Casino Rocket
• há um ano
I can’t fault Rocketplay casino!
They have great bonuses & rewards.
I loveeee the games that they have on their website which are popular among other sites in Australia.
Customer support is awesome & don’t have to wait long for a response.
The Cashout time is pretty incredible also.
  • Love this site & definitely recommend it.
  • I don’t have anything negative to say.
Casino Rocket
Hi Shantorii96,

I'm happy to hear that your experience with us has been so pleasant so far in your gaming journey with us!

We welcome your thoughts about us. Our top priority is to do everything we can to see reviews like this!

I wish you a four-leaf clover in your gameplay!

Sincerely,
Casino Rocket
• há um ano
Casino Rocket has been a fun place to play at. Verification was fast, they offer weekly 50% reloads, which is a little small for what I usually deposit, but it's good to mix it up once and a while. Games are numerous and fair, (I have about 14k withdrawls vs 6k deposits). Staff are friendly and site is quick.
  • Good Selection of Fair Games
  • Site is quick and well laid out
  • Support are friendly
  • Weekly Reload
  • Payouts are a little on the slow side vs Industry Standard
  • No High Roller Reload Options
Casino Rocket
Hi ScottM,

I'm happy to hear that your experience with us has been so pleasant so far in your gaming journey with us!

We welcome your thoughts about us. Our top priority is to do everything we can to see reviews like this!

I wish you a four-leaf clover in your gameplay!

Sincerely,
Casino Rocket
• há um ano
They stall withdrawals - this was never an issue until recently - I have been using this casino for over a year now and have always had a great experience - now they withhold your winnings for 5 days before releasing the funds - they use terms like "it is now with the payment provider" but can’t provide a name "your funds should appear soon" but nothing then they will say "we have approved it is now waiting for approval from your bank - what?
Casino Rocket
Good Day Chaneltiaiti,

Thank you for taking the time to tell us about your experience.

We offer rapid, dependable withdrawals with minimal delay on most payment options, ensuring that you always have access to your winnings as soon as possible.

Because most banks are only open on weekdays, most businesses do not process payments on weekends.

Additionally, if your account has been validated and we have all of the relevant information, we will generally complete your withdrawal within 24 hours. However, the payment provider determines the time it takes for the actual amount to be credited to your payment account. For example, transferring money to a credit card can take up to 5 days. Meanwhile, bank transfers may take 5-7 business days.

Thank you for your utmost understanding.

If there is anything we can do to improve your experience, please let us know.

Kind Regards,
Casino Rocket
• há um ano
Mais uma vez, ADENDO PARA UMA RESPOSTA INCRÍVEL DE VOCÊS, já que escrevi que depois joguei fora os 50 €, de que adiantaria em retrospectiva ??? Infelizmente, fui tão estúpido por ter jogado fora muito dinheiro com você, você pode fazer isso ainda nem algo para ganhar, joguei Prakmatic Jocker Juwels lá, mas apenas por € 1 aprox. € 250 nem uma vez, nem mesmo uma linha de 5, nunca experimentei uma resposta tão ruim mesmo em cassinos ruins em geral Você Prakmatic e na verdade praticamente todos os provedores, estou surpreso porque tanto negativo em todos os portais de avaliação, você ainda existem, inacreditável!!!

Adendo, desculpe, mas sua resposta, mhhhh, infelizmente isso não é verdade para mim, porque eu só jogo 0,10 ou 0,25 centavos, mas isso é agora.....
Infelizmente, voltei a depositar e ganhei uns 50€, visto que só pago com Visa queria que fosse pago lá, porque lá supostamente podem ter 20€ pagos, 2 dias depois email, devo fazer o pagamento via Banktransfair, que engraçado, isso só é possível com um lucro de 200€, inacreditável, é a isso que chamo de fingir factos falsos, claro que não tive escolha senão perdê-lo novamente, obrigado por isso e mesmo assim o Pragmatic é inacreditavelmente 90% extremamente mau e suas rodadas grátis também são inacreditáveis, não mais do que 1 € de lucro. Bem, os comentários falam muito.

Incrivelmente ruim, perdi mais de 100€ em muito pouco tempo, joga principalmente Pragmatic, tão ruim aí que prejudica os negócios para Pragmatic, sim, eu já tinha lido as críticas muito ruins aqui e pensei em dar uma chance a eles, isso foi estúpido de eu, já que você ganha zero aí, a verificação provavelmente não é necessária, o que você deve pagar, lol até as rodadas grátis que foram dadas são muito ruins, ganhe com bônus de 40 rodadas grátis cerca de 0,46 centavos.
  • vamos pensar não
  • Seleção de jogos boa, mas infelizmente sem bom lucro
  • Pagamentos apenas a partir de 200€ por transferência bancária apesar de só ter pago via Visa, supostamente pagável via Visa a partir de 20€, isso não é verdade.
  • Vitórias como rodadas grátis são ruins
Casino Rocket
Good Day Shanty13,

We appreciate the feedback and we are so sorry to hear that you have not had the best experience with our casino.

I'm happy to offer you some general advice: Keep your wagers in line with your deposits to increase your chances of winning big jackpots and free spin rounds. For instance, if you deposit €50 and bet €10 per spin, you will only have five opportunities (without payouts), which is not ideal for a prolonged gaming session. As you know, gambling is a game of chance with no assurances. Yes, the more you play, the more opportunities you have to win the jackpot, but this is still not guaranteed.

At Casino Rocket, we would like your experience with us to be exciting and fun - more about the entertainment.

I understand your frustration with the payout process, and I'm sorry to hear about your experience. It's important to clarify that different payment methods may indeed have varying minimum cashout requirements.
To better assist you and investigate what happened, we would need some additional information. Could you please provide us with your account details or username? This way, we can look into your specific situation and see if there was any misunderstanding or miscommunication regarding the payout process.

Sincerely,
Casino Rocket
• há um ano
Pagamento é apenas problemas com ele !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !


























  • os jogos são ótimos
  • Na hora de pagar só tem problema querer ter isso então não basta de novo querer ter aquilo então ter sempre o mesmo ponto não pode ser contabilizado
Casino Rocket
Good Day daniel020877,

Thank you for your feedback.

We're sorry to hear that you are having a hard time with collecting your winnings.

Please keep in mind that the verification process may take some time. When a document is unclear or if a document that was initially requested or expected from you is missing, this is a common cause of delay.

If that's the case, you'll be told what you need to supply and how the document or image should appear.

Furthermore, all payment methods utilized should be confirmed as a license holder obligation.

If you could kindly supply me with your email address, I would be more than happy to look into your account.

Sincerely,
Casino Rocket
• há um ano
A horrible experience. You need to stop gloryfying this online scammers! All is great when you're depositing your money a loosing it. Problems start when you win and wish to withdraw. They'll do everything they can to prevent this. From obstacles when verifying your documents, to refusing to accept the payment method. On top of it, if you somehow miraculously manage to withdraw, you'll be able to get max. €4000 (a month I guess). They are small potatoe scammers and that's what they aim for: small players who won't have the will to fight them. Don't give them your money, you won't stand a chance against those scums.
  • Nothing really
  • Total scam! Not a to get your winnings
Casino Rocket
Hello DanK,

Thank you for taking the time to share your concerns and feedback with us.

I am sorry for the difficulty and inconvenience you experienced through this process. I can assure you that we do our best to process withdrawals as fast as possible, provided that all details are correct and the verification process is complete.

I also understand how upsetting it can be to be unable to obtain assistance when required. Please keep in mind that we often receive a high volume of chats and emails. However, we do our best to service each player.

We apologize for this, and we thank you for your utmost understanding.

I'd love to look into this for you. To do so, please provide your email address.

We want to emphasize that one of our company's main principles is maintaining our customers' satisfaction and comfort, and we work hard to achieve this.

Sincerely,
Casino Rocket
• há um ano
I was using this casino because they said they offered no validation or I.D on withdrawals. After withdrawing 3 times without needing ID but the last time I tried for only $300 it was declined and wanted I.D validation all of sudden ..
They are false advertising.
  • False advertising.
Casino Rocket
Good Day Darknight19999,

Thank you for taking the time to tell us about your experience.

We're sorry to hear that you are having a hard time collecting your winnings.

Verification may be requested for a number of reasons. I would be happy to look into it for you if you would be so kind as to provide me with your email address.

As stated on our terms and conditions that you agreed to - The Casino reserves the right to check your identity prior to processing payouts and to hold any refund or withdrawals for the time needed to check your identity.
You may view this by No.12 in our Terms and Conditions here - https://www.casinorocket.com/en/terms-and-conditions

We want to emphasize that one of our company's primary principles is maintaining our players' delight and satisfaction, and we strive hard to achieve this.

If there is anything we can do to improve your experience, please let us know.

Sincerely,
Casino Rocket
• há um ano
Eu acho o foguete Casino ótimo. O suporte é muito amigável e responde rapidamente. Existem muitas ofertas de bônus. Existem também muitos provedores de jogos e opções de pagamento.
O site é muito claro e fácil de usar, ótimo 👌🤩
Casino Rocket
Hi Simikra20,

Thanks for your feedback.

We welcome your thoughts about us. Our top priority is to do everything we can to see reviews like this!

I wish you a four-leaf clover in your gameplay!
Sincerely,
Casino Rocket
• há um ano
15 euros pagos imediatamente hoje também foram debitados imediatamente! Infelizmente nada na conta do cassino e na lista de transações diz rejeitado porque não recebi nenhum dinheiro de volta e não há nada na conta do cassino nem o chat ao vivo nem o suporte não ajudam o site de merda !!!!! Escrevi para o cassino por e-mail e não houve resposta, então é inútil!!!!
Casino Rocket
Hello Seb22,

Thank you for providing feedback.

I'm sorry to hear that your experience with us was unpleasant.

I completely understand your disappointment. Waiting for a while for your deposit to be posted can be inconvenient as we realize that you would love to play and have some entertainment.

In most circumstances, the deposit reflects immediately on your account; however, there may be times when the payment service provider is experiencing technical difficulties.


If you could kindly supply me with your email address, I would be more than happy to look into your account to find out what the issue could have been.

Please let us know if there's anything else we can help you with. You can contact us on contact@rocket.com or you may contact our Live Chat thatis available 24/7.

Sincerely, Casino Rocket
• há um ano
Good day

I successfully registered at CasinoRocket on 7 March 2023. I also verified my account via e-mail. I successfully deposited 480 euros and finally won 1000 euros without a bonus. I then requested a payout of my balance in the amount of 1000 euros. I received a confirmation email. I then uploaded my passport, proof of address, bank statements, and the screenshot of the Paysafecard transaction in the requested format. On 8 March 2023 at 01.00 at night, I received a message that I had won a prize. I went to the casino's website to see what prize I had won. That's when I noticed that my account was blocked. I then sent four messages via email to support in the next 24 hours because I wanted to know why my account was blocked and if and when I would receive my 1000 EUro. The casino ignores my messages.

I think the casino's rating is too high for the following reasons:

- The casino advertises a 24/7 - live chat that does not exist.

- The casino does not respond to emails. This is particularly serious because you can only request a self-exclusion or a cool-off period via email to the support. Player protection is therefore not guaranteed at all if the casino ignores for days a request from a player who wants to have his account blocked because of gambling addiction.

- The account remains active as long as deposits are made. Shortly after a win, the account is blocked and communication with the player is cut off.

I demand an explanation from the casino:

- an explanation as to why my account was closed

- an explanation and apology why my messages went unanswered for so long. ¨

- the assurance that I will receive my 1000 EURO as soon as possible and without complications (no excuse that a bank supposedly still has to confirm something).

- the notification of how much my won prize was, which I could not see because my account was blocked.

I also demand an authentic apology and not a copy-paste message like "Please accept our apologies for the inconvenience! We'd like to investigate this case and get back to you with the best solution".
  • Kontoschliessung ohne Angabe von Gründen
  • unbeantwortete E-Mails an den Support
  • niedrige Auszahlungsquote
  • fehlender Spielerschutz, da diesbezügliche Anfragen ignoriert werden, weil der Support nie auf Nachrichten antwortet
  • kein live-chat
Casino Rocket
Hey Mister_Switzerland,

Thank you for taking the time to share your concerns and feedback with us.

I understand how upsetting it can be to be unable to obtain assistance when required. Please keep in mind that we often receive a high volume of chats and emails. However, we do our best to service each player.

We apologize for this, and we thank you for your utmost understanding.

As for the recent issues you have come across with your account, I would like to take the opportunity to ask for your email address so that I can investigate on what happened to your account.

If you have other concerns, please feel free to contact us anytime. We are available 24/7.

Sincerely, Casino Rocket
• há um ano
A reputação que este casino tem não é merecida. É um cassino medíocre com comunicação 0
Não entendo como te deram 8 pontos no guru do cassino
Eles não respondem as mensagens
Os péssimos slots
A oferta de jogos é normal e os prêmios ruins
EU NÃO RECOMENDO. NÃO SÃO CONFIÁVEIS
Esperemos que desapareça e que cresçam outros casinos que o mereçam.
Eu adoraria que houvesse um regulador desses cassinos. É uma vergonha
  • pouca comunicação
Casino Rocket
Hello, benitezlucas
Thank you for the time to make feedback. We apologize for answering in English. We are sorry that you have had a negative experience with our site. Your feedback is extremely important and will be noted accordingly. We want to emphasize that one of our company's primary principles is maintaining our players' delight and satisfaction, and we strive hard to achieve this. With your concern, it would be a big favor for us, if you would provide us with a bit more information about the issue and all its related. Also, please send us your full name and email address for a detailed overlook of your case. Feel free to send it to this address: support@casinorocket.com
Looking forward to hearing from you. Sincerely, Casino Rocket
• há 2 anos
Só posso dizer que jogar com o bônus é ótimo, mas quando você tem que entregá-lo, é um desastre, durante o bônus você ganha rodadas grátis e grandes quantias, mas quando você termina, não há ganhos. Estou apenas curioso sobre algo, Guru classificou o cassino muito alto, posso dizer super alto. Os jogadores sabem muito bem que está abaixo de zero. Eu sei que o cassino vive de nós, que não podemos do cassino, então eu faria uma pergunta ao cassino, o que você pensa quando vê que seu tráfego caiu, muitos jogadores primeiro olham os comentários, comentários online e quando vêem que são muito ruins, esses jogadores não depositam dinheiro. Enormes milhões de ganhos flutuam pelo ralo. O jogador também deve receber algo para se divertir jogando e continuar voltando a este cassino. A ganância é uma doença e é evidente em muitos kaxinos que são fechados por causa disso. Porque um bom comentário de 1000 sabemos quem o escreveu. E por favor, não escreva como todo mundo, você não tem sorte, a sorte não tem nada aqui, desejo-lhe bons negócios
Casino Rocket
Hello rile15,

Thank you for your feedback.

As you know, gambling is a game of luck and there are no guarantees. Yes, the more you play, the more opportunities you have at getting to the Jackpot, however, it is still not guaranteed.

Please keep in mind that our game providers use an industry-standard random number generator to make sure the games available here always produce fair and random results.

We would like your experience with us to be exciting and fun - more about the entertainment. If there is anything we can do to improve your experience, please let us know.

Sincerely, Casino Rocket
• há 2 anos
I suggested Never paid to this website CASINO ROCKET. I paid also received the bonus but could not use any fund all to play any games. And there is no withdrawal, what about is you won the fund? emailed to Warren, helpless cust support. Have to repeat few time. ended up no refund and withdrawal. Sound like cheating!
Casino Rocket
Hello MChe,

Please take our apologies for the inconvenience!

We'd like to investigate this case and get back to you with the best solution.
Would you please be able to provide us with the email address you used for your account?

Please don't hesitate to contact us here - contact@casinorocket.com

Sincerely, Casino Rocket
• há 2 anos
Opened an account, made deposits & got the bonuses. Found out I can’t make withdrawals until wagering the amount given in bonuses & that my money was "locked by bonuses". I canceled all bonuses & forfeited the bonus amounts so I could just withdraw my original amount deposited but it keeps getting rejected saying I have to wager the amount that I forfeited. I’ve contacted chat but they refuse to do anything about it. My only recourse is getting my bank to reverse the deposits so I can get my money back.
  • Shady practices
  • Unhelpful customer service
Casino Rocket
Hello dmking26

Thank you for your feedback!
We're sorry to hear you had a negative experience.

In general, when you make a deposit, you must wager it three times, as specified in our rules, which can be found here under the Anti-Fraud Policy: https://www.casinorocket.com/en/terms-and-conditions

Furthermore, you must wager it 45 times for bonuses added to your account before withdrawing the funds. You can find more information about that here: https://www.casinorocket.com/en/bonus-terms

We are passionate about what we do and want to make sure that we always provide an amazing experience for our players.

If you have other concerns, please feel free to contact us anytime. We are available 24/7.

Sincerely, Casino Rocket
• há 2 anos
Worst casino ever I ask them to close my account as I have gbling problem but they didn't and I lost so much money ,, wen I complaint few times then they close my account and I lost so much money this type of casino should be close in business
  • Worst casino don't ever play here live chat is worst
Casino Rocket
Hello sunnykuk81,

Thank you for taking the time to share your feedback.

We apologize that your query was not handled appropriately.
We want to look into the events around this query.
Please provide us with your full name and email address, exactly as they appear on your account, so that we can look into this.
You may send us an email at support@casinorocket.com.

Sincerely, Casino Rocket Management
• há 2 anos
CASINO ROCKET STALLS PAYOUT FOR MORE THAN 5 DAYS.

Did my 1st deposit and managed to cash out 800 EUR via bank transfer (service provider: INPAY).
Cashout no. #730643

The withdrawal is in the status "PENDING" for more than 120 hours (5 full days!) now.
It's the same as in the review below mine from my fellow German. Casino Rocket falsely tells me that the payment has to be approved by MY (!) bank. Everyone who knows just a little bit about banking can tell you that this is a ridiculous statement used to stall payouts, even tiny ones of 800 EUR. Tells you a lot about this establishment.

I played at dozens of (Hollycorn N.V. / Dama N.V.) Casinos who also use INPAY as their payment provider. Payouts are always credited to my bank account within a couple of hours (!) during bank working days.

Casino Rocket stalls payouts for days and lies to you. AVOID THIS CASINO AT ALL COST. They are not the same standard as the other very good Hollycorn N.V. casinos.
  • Good game selection, good layout
  • Withdrawals take too long
  • Stall withdrawal for more than 5 days
  • Live Chat lies to you and is unhelpful
  • Not as good as other Hollycorn NV casinos
  • Avoid at all cost!
Casino Rocket
Hello Rattekruemel,

Thank you for taking the time to let us know about your situation.

We're sorry to hear you're having trouble withdrawing your money.

Above all, we would be happy to assist you in resolving this problem.

In some circumstances, withdrawals may be on pending for a variety of reasons. One typical cause is that our payments team might want extra documentation from you for verification.

Would you please be able to provide us with your email address so that we can determine the status of your withdrawal and what actions if any, should be taken?

Thank you in advance and looking forward to your reply!

Sincerely, Casino Rocket
• há 2 anos
Tiveram 2 saques abertos por vários dias que não foram confirmados. De acordo com vários contatos com o suporte, meu banco também tem que confirmar isso, que é uma declaração falsa (já entrei em contato com o banco, nada precisa ser confirmado). Se os pagamentos não forem confirmados o mais rápido possível, entrarei em contato com a comissão de licença.
  • seleção de jogos
  • Suporta declarações ruins/incorretas
  • Poucos métodos de pagamento
  • Longos tempos de retirada
Casino Rocket
Hello joadn,

Thank you for sharing your feedback with us.
We're sorry to hear you're having trouble withdrawing your money.

We would be happy to assist you in resolving this problem.

In some circumstances, withdrawals may be on pending for a variety of reasons. One typical cause is that our payments team might want extra documentation from you for verification.

Would you be so kind to provide us with your email address so that we can determine the status of your withdrawal and what actions if any, should be taken?

Thank you in advance and looking forward to your reply!

Sincerely, Casino Rocket
• há 2 anos
I had been so happy with this establishment I even referred many of my loyal followers who depend on my advice for whst websites to use I really was high on this company the first time I made a small withdrawal it was paid the next day since then I have never had the chance to withdraw until just the other day I tried to eithdraw to $400 and it was cancelled on their end stating I had to jump through so many different hoops requested all kinds of verification documents these documents were unavailable to be provided due to myself closing One of my bank accounts not using another one of the credit cards not having certain information on others the information I did have I was happy to provide I wrote to them 3 to 4 different times they never responded not once I tried to re-re-withdraw my funds it was cancelled again I finally started playing high thinking that if I win considerable amount then It would be worthwhile to spend all of this additional time and effort to get the required information although some of it was simply not possible they never reply to me I wanted to contact my local member of Parliament however I am going to contact the gaming commission of Curaçao they are to be made aware of practises whereas they allow you to lose any amount you wish however the moment you request a withdrawal the second time they denied that being because the first one was approved without any troubles that made me give them a favourable review to all of my affiliates who I refer their very unsavoury business tactics especially for them not to get back to me overall I got beat for a withdrawal $500 that they did not allow I am going to delete my account and refuse to use them again due to nobody caring about my situation none of the team support members got back to me and they simply didn’t care this way I felt I also have advised all of my affiliates to no longer associate myself with that establishment in a good frame of reference
  • Non payout
Casino Rocket
Hello woodbine777,

Thank you for taking the time to write us.

First and foremost, we'd want to express our gratitude for sending your followers to our casino.

We're sorry to hear that your recent withdrawal was unsuccessful.

Please be aware that the verification procedure might take some time. One typical reason for the delay is when a document is unclear or if a document that was originally requested or expected from you is missing.

Furthermore, as a license holder obligation, all payment methods utilized should be confirmed.

I understand that one of your bank accounts is already closed. In cases like that, our payments team would ask for a letter of confirmation from your bank.

I would also like to take this opportunity to apologize for not getting any feedback or assistance from our support team.

If you could kindly supply me with your email address, I would be more than happy to look into what caused this delay.

Sincerely, Casino Rocket
• há 2 anos
Hoje fiz meu primeiro depósito com "Sofort", cinco horas depois sem crédito na conta do cassino. Se eu depositar, também quero jogar. É por isso que é melhor não jogar neste cassino. Quem sabe se o dinheiro ainda será creditado.
Atualização: agora é 6 de março e meu depósito de 23 de fevereiro ainda não foi creditado. Quanto tempo levarão os pagamentos aqui? Contactou o suporte várias vezes, carregou o comprovativo de depósito... Nada acontece.
Adendo II: O dinheiro já foi creditado após duas semanas. Os jogos funcionam sem problemas, não parece um cassino ruim. Mas não vou jogar mais aqui, depósitos com Sofort simplesmente demoram muito, duas semanas para mim. Portanto, apenas uma estrela.
  • há algo?
  • Os depósitos não serão creditados.
Casino Rocket
Hello mws1,

Thank you for taking the time to give us your thoughts.

First and foremost, please accept my apologies for the difficulties you've had depositing funds into your account.

When you make a deposit, it should usually show up right away or within a few hours. It could, however, take longer in some cases. If a proof of deposit is required, for example, or if the payment system is experiencing a technical issue.

We're hoping you'll reconsider trying out our casino again.
In the meantime, could you please provide me with the email address linked to your account? So we would be able to check into what happened further.
Thank you in advance!

Sincerely, Casino Rocket
• há 2 anos
I love casino Rocket! My VIP manager Skye, is an absolute sweetheart, really cares about her customers and it shows! ❤️ Keep up
The phenomenal job!
  • Fast verification
  • Game selection
  • Loyalty program
  • Nothing! At all!
  • Nothing is negative!
  • Really, nothing at all is negative!
• há 2 anos
Em 01/01/2022 depositei € 20 através do "Sofort". O dinheiro foi imediatamente debitado da minha conta, mas após 4 dias ainda não estava visível na minha conta de jogador.
Mesmo o fornecimento de screenshots no dia do depósito não altera o fato de que o chat ao vivo simplesmente te escreve após 4 dias que tudo está sob controle e você deve esperar. Aos meus olhos, este é o último.
Por que as operadoras usam o "logotipo instantâneo"?
  • Boa seleção de jogos
  • Suporte hostil
  • Os depósitos só são creditados após alguns dias
Casino Rocket
Hello Emailschmaeck!
We are very sorry for the unpleasant experience with our casino.
Would you please be able to provide us with the email address that was used for the account? This way we can investigate this case and provide you with the best solution :)
Looking forward to your reply!

Casino Rocket
support@casinorocket.com
• há 3 anos
Worst experience ever trying to withdraw winnings.Over 4 weeks now and even after loads of proof and verifications still haven’t been able to get money out.I/d theft with all the documents sent to verify accounts is a possibility.Don’t bother if a Australian player!!🤬🤬
  • Nothing good to say
  • Withdrawal process is a joke!
Casino Rocket
Hello Bibop,

Please note that we are the support team for the affiliates and we will always do our best to chase up any player queries coming through.

To help us out with this can you please send us privately the email you have registered in the casino and a brief explanation of the issues your are facing. With that we will be able to reach the Casino Teams required to assist us sorting everything out.

Warm Regards,

CasinoRocket Affiliates Support


• há 3 anos
Don’t bother to spend money on this casino especially people fro Australia to withdraw the money that’s when everything is starting they don’t really want to pay and of course like a gambler you will gamble the money ,all casino are dodge but especially the online ones.Peace and Love
Casino Rocket
Hello Julian777,

Please note that we are the support team for the affiliates and we will always do our best to chase up any player queries coming through.

To help us out with this can you please send us privately the email you have registered in the casino and a brief explanation of the issues you have or had. We will then reach the Casino Teams responsible in order to understand we happen and make or best so it won't happen again.

Warm Regards,

CasinoRocket Affiliates Support
Índice de Segurança

Explicação do Índice de Segurança do Casino Rocket

Confira a explicação dos fatores que consideramos ao calcular a classificação do Índice de Segurança de Casino Rocket. O Índice de Segurança é a principal métrica que utilizamos para descrever a confiabilidade, honestidade e qualidade de todos os casinos online da nossa base de dados.

Índice de Segurança:Alto8.9/10
Casino de tamanho médio, com base nas nossas pesquisas e estimativas
Consideramos os T&Cs deste casino ligeiramente injustos
Não encontrado em nenhuma lista negra de casinos relevante
As reclamações dos jogadores demonstram que o valor de prémios retidos é nulo ou muito baixo em relação ao tamanho do casino
Consideramos também outros fatores, que tiveram um impacto neutro no Índice de Segurança do casino
O índice de segurança deste casino foi calculado com base nas nossas pesquisas e dados recolhidos pela nossa equipa de análise de casinos. Mais informações sobre o nosso método de avaliação de casinos

Este casino teve alguma atitude injusta consigo?

Submeter uma reclamação

Termos e condições injustos

  • Este casino proíbe algumas estratégias e padrões de apostas (mesmo ao jogar sem dinheiro bónus), embora não tenhamos testemunhado o uso desta regra contra os jogadores.

Reclamações sobre Casino Rocket e casinos relacionados (56)

56Todas0Abertas0Não resolvidas27Resolvidas29Rejeitadas

Reclamações diretamente sobre Casino Rocket

Reclamações sobre 21bit Casino (Mesma gestão)

Mostrar38 mais reclamações
Discussão

Discussão sobre Casino Rocket

Discutir qualquer tema sobre Casino Rocket com outros jogadores, partilhar a sua opinião e obter respostas às suas questões.

Casino Guru

Queremos que os jogadores compreendam o jogo.

Métodos de pagamento

Métodos de Pagamento Casino Rocket

NetellerSkrillPaySafeCardPayz (ecoPayz) MastercardVISASOFORT ÜberweisungInstaDebitTrustlyMaestroNeosurfBitcoin (BTC)iDebitTransferência bancáriaFlexepinInpayDogecoin (XDG)Ethereum (ETH)Litecoin (LTC)JetonMuchBetterCoinspaidTether (USDT)RevolutBitcoin Cash (BCH)InteracRipple (XRP)Rapid TransferMiFinityVoltN26VenusPoint
Moedas
USD,CAD,EUR,BRL,AUD,BCH,BTC,ETH,LTC,NOK,NZD,PLN,USDT,XDG,XRP,ZAR
flash-message-news
Notícias do Casino Guru – Siga as notícias diárias da indústria do jogo
Forum_alt
Participe nas discussões no nosso fórum e conheça jogadores de casinos de todo o mundo
SGW_new_push_alt
Chegou a Safer Gambling Week! Jogue um jogo de cartas rápido para testar o seu estilo de jogo.
Trustpilot_flash_alt
Qual a sua opinião sobre o Casino Guru? Partilhe a sua opinião
Siga-nos nas redes sociais – Posts diários, bónus sem depósito, novas slots e muito mais
Subscreva a nossa newsletter para obter os mais recentes bónus sem depósito, novas slots e outras notícias