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Although it was originally thought that this casino was a fair and respectable online site. I have decided to state my opinion, in a mannerism in which clearly states the opposite.
Firstly, when attempting to contact live support, the waits are way too flimsy. In which I mean that, although they may initially respond in good timing, whilst attempting communication with the support agents, they tend to leave you waiting long lengths of time for even the simplest of responses.
My main reason for this review however, is that regardless of how many numerous emails proclaiming that a player "myself" is being rewarded for their commitment to the casino, it seems that I am in all actuality wasting my time. As I have been notified many times of there being free bonuses on my account awaiting for me, yet am continuously told otherwise by support. Therein leading me to believe that the received emails are nothing more than a mere attempt at getting me back in to the casino, with no actual intention of following through with the false claims mentioned in any of the promotional spam emails.
Firstly, when attempting to contact live support, the waits are way too flimsy. In which I mean that, although they may initially respond in good timing, whilst attempting communication with the support agents, they tend to leave you waiting long lengths of time for even the simplest of responses.
My main reason for this review however, is that regardless of how many numerous emails proclaiming that a player "myself" is being rewarded for their commitment to the casino, it seems that I am in all actuality wasting my time. As I have been notified many times of there being free bonuses on my account awaiting for me, yet am continuously told otherwise by support. Therein leading me to believe that the received emails are nothing more than a mere attempt at getting me back in to the casino, with no actual intention of following through with the false claims mentioned in any of the promotional spam emails.
- Poor support assistance
Smokace Casino
há um ano
Dear Hardcase,
Thank you for sharing your gaming experience at our casino.
Our support team always tries to do everything possible to ensure that players enjoy their time at our casino.
Our casino has a very developed bonus policy, each player can receive a bonus on every deposit. There are also no deposit bonuses for completing various quests/tasks and weekly no deposit bonuses.
We are very sorry to hear that no no deposit bonuses were granted for your account. Please send an email to support@smokace.com for more information on the reason why your account was not credited with the no deposit bonuses.
Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail support@smokace.com
We are always happy to help you.
Thank you for sharing your gaming experience at our casino.
Our support team always tries to do everything possible to ensure that players enjoy their time at our casino.
Our casino has a very developed bonus policy, each player can receive a bonus on every deposit. There are also no deposit bonuses for completing various quests/tasks and weekly no deposit bonuses.
We are very sorry to hear that no no deposit bonuses were granted for your account. Please send an email to support@smokace.com for more information on the reason why your account was not credited with the no deposit bonuses.
Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail support@smokace.com
We are always happy to help you.
