A conta está congelada sem motivo. Após o envio de vários documentos, a verificação é adiada repetidamente, mesmo que haja atualmente um bônus ativo na conta. Estou sendo deixado deliberadamente esperando para que o bônus e meu dinheiro sejam cancelados. Absolutamente não recomendado e completamente duvidoso.
//// Atualização: Quero atualizar toda a situação. Meu caso foi analisado pela Askgamblers com um funcionário muito, muito competente e muito rápido que respondeu em todos os momentos e cuidou de toda a situação com extrema responsabilidade e profissionalismo. De acordo com o comunicado deles, receberei todos os meus ganhos. Se for esse o caso, para além dos pontos negativos acima mencionados que mencionei anteriormente, posso agora também relatar muito positivamente sobre o casino, graças em grande parte ao funcionário que sempre esteve disponível para mim durante a minha reclamação.
Account is frozen for no reason. After submitting several documents, the verification is repeatedly postponed even though there is currently an active bonus on the account. I am being deliberately kept waiting so that the bonus and my money are canceled. Absolutely not to be recommended and completely dubious.
//// Update: I want to update the whole situation. My case was reviewed by Askgamblers with a very, very competent and very fast employee who responded at all times and took extremely responsible and professional care of the entire situation. According to their statement, I will receive my entire winnings. If this turns out to be the case, apart from the aforementioned negative points I mentioned earlier, I can now also report very positively about the casino, thanks in large part to the employee who was always available to me during my complaint.
Account wird ohne Grund eingefroren. Nach einreichen von mehreren Unterlagen wird die Verifikation immer wieder nach hinten verschoben obwohl derzeit ein aktiver Bonus auf dem Account ist. Ich werde absichtlich hingehalten damit der Bonus und mein Geld gecancelt wird. Absolut nicht weiterzuempfehlen und komplett unseriös.
//// Update: I want to update the whole situation. My case was reviewed by Askgamblers with a very, very competent and very fast employee who responded at all times and took extremely responsible and professional care of the entire situation. According to their statement, I will receive my entire winnings. If this turns out to be the case, apart from the aforementioned negative points I mentioned earlier, I can now also report very positively about the casino, thanks in large part to the employee who was always available to me during my complaint.
