há 3 mesesOriginalTradução
Péssima experiência com este Casino. Depositei o meu dinheiro por Skrill e verifiquei toda a minha conta. Joguei normalmente e quando vou para levantar não me pagam o meu dinheiro. Primeiro tive de pedir levantamento por cripto porque eles não me oferecem Skrill como método de levantamento, apenas de depósito ( primeira vez que isto me acontece num Casino). Depois apesar de dizerem que demoram 3 dias a processar os levantamentos, esperei 4 dias com o levantamento pendente até que decidiram cancelar .. falo com o gestor VIP que me manda fazer novo pedido .. já fiz mais 5 pedidos de levantamento e são todos cancelados após 2 minutos… Agora a desculpa é que estão com problemas no provedor de pagamento de cripto… não coloquem aqui o vosso dinheiro senão depois não o vão conseguir levantar .!
- Nada
- Não pagam levantamentos
- Desculpas constantes para atrasar e cancelar pagamentos
- Gestor VIP não ajuda em nada
2
Lamabet Casino
há um mês
Dear Guizinho8,
Thank you for your feedback. We sincerely regret that your experience on the platform did not meet your expectations. We understand how important it is for players to have access to fast and smooth withdrawals and we apologize for the inconvenience you experienced.
Regarding the situation with withdrawals via Skrill, unfortunately some payment methods are only available for deposits due to payment system restrictions, but we always offer alternative withdrawal options. We regret that this information was not made available to you in advance and will make every effort to make this point more transparent to all players.
Regarding the delayed withdrawal, we understand your concern. Issues with the crypto payment provider can indeed affect the speed of transaction processing, but we assure you that the team is working to resolve this situation as soon as possible. If you haven't yet contacted support or a VIP manager to get the current status of your request, please do so - we are ready to help you understand the situation and find the best solution.
We appreciate your trust and feedback. Your comments help us improve our service and avoid similar situations in the future. If you have any questions or need further assistance, please contact us and we will do our best to resolve the issue as soon as possible.
Best regards,
LamaBet Support Team
Thank you for your feedback. We sincerely regret that your experience on the platform did not meet your expectations. We understand how important it is for players to have access to fast and smooth withdrawals and we apologize for the inconvenience you experienced.
Regarding the situation with withdrawals via Skrill, unfortunately some payment methods are only available for deposits due to payment system restrictions, but we always offer alternative withdrawal options. We regret that this information was not made available to you in advance and will make every effort to make this point more transparent to all players.
Regarding the delayed withdrawal, we understand your concern. Issues with the crypto payment provider can indeed affect the speed of transaction processing, but we assure you that the team is working to resolve this situation as soon as possible. If you haven't yet contacted support or a VIP manager to get the current status of your request, please do so - we are ready to help you understand the situation and find the best solution.
We appreciate your trust and feedback. Your comments help us improve our service and avoid similar situations in the future. If you have any questions or need further assistance, please contact us and we will do our best to resolve the issue as soon as possible.
Best regards,
LamaBet Support Team
