Avaliação do alikar1mi

Casino Guru

Queremos que os jogadores compreendam o jogo.

há um anoOriginalTradução
Im trying to make withdrawal since 1 week but its getting rejected with some lame excuses. Im a verified player and everytime i make a withdrawal request they say i need to wait 48 hours i wait that 48 hours then after that they come and says oh we need a selfie of yours with your passport and stuffs. After doing that i made the withdrawal for which i asked them if they need anyting else before rejecting my withdrawal they said no everything is fine your withdrawal will be processed soon then again after 48 hours its rejected. This time technical issues. I have contacted them everywhere from my VIP manager to live chat to support. All of them saying the same thing your withdrawal will be processed soon then getting rejected after 48 hours. While making deposit they take money instant but withdrawals the money its a headace. The worst Casino experince I ever had.
Ler maisLer menos
  • Cant make Withdrawal.
Neospin Casino
há um ano
Dear Alikar1mi,

We apologize for the inconvenience and frustration you have experienced with your withdrawal. We understand that timely withdrawals are important, and we strive to process them efficiently for our players.

We apologize for any miscommunication or delays you encountered during the withdrawal process. Our verification procedures are in place to ensure the security of our players' accounts and to comply with regulatory requirements. However, we understand that the repeated requests for additional documentation may have been frustrating for you.

We would like to resolve this matter promptly and ensure that your withdrawal is processed as soon as possible. Please, be so kind to contact us via email or live chat, so that we can investigate the issue and assist you further.

Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding. Our team is committed to addressing and resolving this issue to your satisfaction.

Best Regards,
Neospin Casino Team
Trustpilot_flash_alt
Qual a sua opinião sobre o Casino Guru? Partilhe a sua opinião
Siga-nos nas redes sociais – Posts diários, bónus sem depósito, novas slots e muito mais
Subscreva a nossa newsletter para obter os mais recentes bónus sem depósito, novas slots e outras notícias