Avaliação do stregen71

Casino Guru

Queremos que os jogadores compreendam o jogo.

há um mêsOriginalTradução
1. People in chat had zero knowledge of casino gaming and could help with absolutely nothing

2. All games i played either lagged extremly or crashed. During the lagging the RTP was zero (yes zero). Why? I let You be the judge of that.

3. I was verified but when i made a withdrawel request i was suddenly NOT verified anymore....

To sum it up: If you like your chats with a casino to be totally useless and if you like your games to lagg and crash, this is totally your casino......
Ler maisLer menos
  • Good wager on bonuses 15X
  • Ignorant chat persons
  • Crashing games
  • Verification process ridicoulus
há um anoOriginalTradução
Became their so called VIP-player but they refused to verify me, asking for documents that i, as a player from Sweden, cant provide. If youre planning on playing here, see to that they verify you BEFORE any deposits. Cant recommend playing here due to this unfair treatment( and i was a VIP…wonder what treatment "normal" players get..)
  • You can play in your own currency which i really liked.
  • Impossible to get verified
  • Sometimes laggy servers( game crashes)
Betsomnia Casino
há um ano
Hello Stregen71,

We sincerely regret the experience you've had with our verification process. Your feedback is crucial, and we're genuinely disappointed to hear that it has affected your perception of our services.

We apologize for any inconvenience caused by our verification requirements. We understand that each player's situation is unique, and we are committed to finding a solution that works for all our valued players. Rest assured, your concerns have been conveyed to the relevant team, and we are actively reviewing our verification process to ensure fairness and efficiency for all players.

We appreciate your feedback and the opportunity it provides for us to better serve our players. Should you have any further details or concerns, please feel free to reach out to us directly.

Best regards, Betsomnia Casino
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