Thank you for your feedback!

We appreciate your opinion about our website!

We are always striving to improve and make your stay in our casino as comfortable as possible. Please note that if you need to take a break from gambling or if you feel that you may have lost control of your gambling, we provide a self-exclusion facility, which can be activated by you within ‘My account’ or by contacting our support team.

Also, please note that the Deposit Limit option can be accessed within your ‘My account’ section and limits can be amended anytime. Let us inform you, that a decrease in the deposit limit will take effect immediately, but an increase can only occur after a 7 day cooling-off period, in order to avoid rash decisions.

If you have any further questions, feel free to contact us via email or live chat.

Best regards,
BetSofa team

Dear LouAnn123,

First of all, we would like to thank you for your review. For a young casino (and sports betting) operator like us, it is very important to get feedback from our players, as we look to develop and improve our products and services in the future.

At Yonibet, if you contact us about self-exclusion, or gambling addiction, your account will be closed and remain closed forever. If you have made your reasoning for closing your account known to other Online Casino’s we can not be held responsible for mistakes made by other Casino's, this is something you would need to contact them about. We only take care of our Casino which is Yonibet.

When you have registered your account on Yonibet you have accepted our terms and conditions, which clearly state the following:
2.6. By creating your account, you guarantee the following :
— You understand and accept the existing risks of losing your money by using the services of the Website.
— Gambling is not prohibited in your jurisdiction: Prior to attempting to open an account on our site, it is the player’s entire responsibility to make sure that he/she is not in breach of any legislation or gambling regulation in force in his jurisdiction;
— You can enter into contracts under the laws of your jurisdiction;
— You are not banned from gambling

In the case of a self-excluded user who has managed to register on our website with false information, our finance department will close the account and refund the deposit to the issued card.

We hope to have informed you sufficiently and we wish you a great day!

Kind regards,

The Yonibet Team

Dear player! Thank you for sharing your feedback, and we are genuinely sorry to hear about your experience. We take responsible gaming and player protection very seriously, and we sincerely apologize for any confusion or frustration caused. We understand the importance of enforcing responsible gaming policies. We are grateful for your feedback, this will help us to review such nuances in order to avoid misunderstandings in the future. Your safety and well-being are a priority, and we are committed to improving our practices to prevent such situations from occurring in the future.

Best regards,
Jet Casino!

Caro jogador! Sua segurança e bem-estar são muito importantes para nós e levamos essas preocupações muito a sério. Gostaríamos de nos desculpar pelo inconveniente e garantir que estamos trabalhando continuamente para melhorar nossas medidas de proteção ao jogador.

Se precisar de ajuda para resolver esse problema, entre em contato diretamente com nossa equipe de suporte para que possamos tomar as medidas necessárias.

Obrigado pelo seu feedback - ele nos ajuda a melhorar nosso serviço.

Atenciosamente,
Sol Cassino!

Caro jogador! Obrigado por compartilhar seu feedback conosco. Lamentamos saber que você teve uma experiência dessas. Proteger nossos jogadores e promover jogos responsáveis é nossa maior prioridade.

É realmente inaceitável que um jogador possa se registrar novamente em outro cassino, apesar de solicitar autoexclusão. Levamos sua preocupação muito a sério e revisaremos urgentemente nossos processos e políticas sobre autoexclusões e jogo responsável.

Agradecemos seu valioso feedback e pedimos desculpas pelo inconveniente. Seu bem-estar e proteção são muito importantes para nós e estamos comprometidos em implementar melhorias nesta área.

Atenciosamente,
Cassino novo!