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They are dishonest in their troubleshooting to always reflect that the customer is in the wrong, and 8 know that is a fine line as you are partaking in gambling
Just a greedy entity with no morals
I cleared over 60 levels of their loyalty program when asked where my bonuses are they say I "switched them off" which never happened as I've never even SEEN the button they speak of where you turn your loyalty program bonuses on and off? Why would anyone do that? There's no benefit to it ...
So basically, will pay but largely 8 find this particular casino to be 1/10
Just a greedy entity with no morals
I cleared over 60 levels of their loyalty program when asked where my bonuses are they say I "switched them off" which never happened as I've never even SEEN the button they speak of where you turn your loyalty program bonuses on and off? Why would anyone do that? There's no benefit to it ...
So basically, will pay but largely 8 find this particular casino to be 1/10
- Dishonest
- No support
- Bonus "functionality" attached to its rewards program
- 3-5 days withdrawal despite what they say
- Never felt they delivered
- Misleading product
Richard Casino
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Dear florenceruingamoana,
Thank you for the review!
We're deeply sorry to hear about your recent experience and the frustration it has caused you. It's certainly not the level of service we strive to provide, and we appreciate you bringing this matter to our attention.
We regret any misunderstanding or miscommunication that may have occurred during your interaction with our support team. Rest assured, we take your feedback seriously and will investigate this issue thoroughly to prevent similar occurrences in the future.
Regarding the issue with the bonus from our Loyalty program, we want to bring to your attention, that you received and successfully played the most bonuses from it. This information is free to check in your Profile -> Promo -> Bonus history tab.
Nevertheless, you indeed missed part of the bonuses due to the disabled "Use bonuses" option. This option refers to any bonuses in our casino, not only the bonuses from the Loyalty program, and is located in the Deposit tab. Thus, you might have turned it off from time to time while making deposits to our site, which also might have been done by mistake.
However, due to technical reasons, bonuses from the Loyalty program cannot be added automatically in case the "Use bonuses" option is disabled.
Your feedback is invaluable to us, as it helps us improve and better serve our customers. We genuinely apologize for falling short of your expectations and for any inconvenience caused.
Your understanding is much appreciated.
Sincerely,
Richard Casino team
Thank you for the review!
We're deeply sorry to hear about your recent experience and the frustration it has caused you. It's certainly not the level of service we strive to provide, and we appreciate you bringing this matter to our attention.
We regret any misunderstanding or miscommunication that may have occurred during your interaction with our support team. Rest assured, we take your feedback seriously and will investigate this issue thoroughly to prevent similar occurrences in the future.
Regarding the issue with the bonus from our Loyalty program, we want to bring to your attention, that you received and successfully played the most bonuses from it. This information is free to check in your Profile -> Promo -> Bonus history tab.
Nevertheless, you indeed missed part of the bonuses due to the disabled "Use bonuses" option. This option refers to any bonuses in our casino, not only the bonuses from the Loyalty program, and is located in the Deposit tab. Thus, you might have turned it off from time to time while making deposits to our site, which also might have been done by mistake.
However, due to technical reasons, bonuses from the Loyalty program cannot be added automatically in case the "Use bonuses" option is disabled.
Your feedback is invaluable to us, as it helps us improve and better serve our customers. We genuinely apologize for falling short of your expectations and for any inconvenience caused.
Your understanding is much appreciated.
Sincerely,
Richard Casino team
