há 9 mesesOriginalTradução
It seems to be that if you win anything with this casino, you will have to verify your identity (of course thats no problem), but they will take as long as possible and it feels like they want you to "give up" but after they cant find any reason to reject your withdrawal, they will just delete your account and "refund" you with no further explanation. After a month I still havent received either an explenation nor my funds. I am still waiting and asking support weekly just to get the same answer. "Its still being processed."
-Edit 15.04.24
I finally got my funds after 2 months
-Edit 15.04.24
I finally got my funds after 2 months
- Fast at taking your money
OnLuck Casino
há 6 dias
Dear haaroe94,
Thank you for sharing your experience with us. We deeply regret the inconvenience and frustration you faced regarding your withdrawal and verification process. We understand how important it is for players to feel secure and supported, and your feedback helps us improve.
We are glad to hear that you finally received your funds, even though the process took much longer than it should have. We sincerely apologize for this delay and any lack of clarity in our communication during this time.
Please rest assured that we are actively reviewing and streamlining our procedures to ensure faster and more transparent processing for all players moving forward.
If there are any remaining concerns or questions, feel free to reach out to our support team directly, and we’ll do our best to assist you.
Thank you for your patience, and we hope you’ll give us another chance to provide a smoother and more enjoyable experience in the future.
Best regards,
OnLuck Casino Team
Thank you for sharing your experience with us. We deeply regret the inconvenience and frustration you faced regarding your withdrawal and verification process. We understand how important it is for players to feel secure and supported, and your feedback helps us improve.
We are glad to hear that you finally received your funds, even though the process took much longer than it should have. We sincerely apologize for this delay and any lack of clarity in our communication during this time.
Please rest assured that we are actively reviewing and streamlining our procedures to ensure faster and more transparent processing for all players moving forward.
If there are any remaining concerns or questions, feel free to reach out to our support team directly, and we’ll do our best to assist you.
Thank you for your patience, and we hope you’ll give us another chance to provide a smoother and more enjoyable experience in the future.
Best regards,
OnLuck Casino Team
