há 2 mesesOriginalTradução
I played at Talismania Casino and had one of the worst customer service experiences I have ever encountered. While I eventually received my funds, the process was unnecessarily long and frustrating, and I would strongly advise other players to think twice before depositing here.
The Issues I Faced:
• Unfair Deduction of Winnings: My winnings were deducted without valid justification, and the casino kept changing their explanation (5x withdrawal cap, wagering requirements, and finally, a "faulty sticky bonus").
• Ignored Complaint Emails: Talismania states they have a 10-day response time for complaints, yet they ignored my complaint emails for over 90 days. Despite multiple reminders and resubmissions, I never received a single reply.
• Resolution Only After Public Pressure: The only reason this issue was resolved was because I escalated it to Casino Guru and other complaint platforms. Without that, I doubt they would have acted.
Final Verdict:
While I did eventually receive my 12,000 NOK, the experience was unacceptable. The lack of professionalism, refusal to answer private complaints, and ever-changing excuses make this casino one to avoid.
If you ever run into an issue with Talismania, be prepared for a long and frustrating fight.
I have now permanently closed my account and will never play here again. I strongly recommend that players choose a more reputable casino that actually respects their customers.
The Issues I Faced:
• Unfair Deduction of Winnings: My winnings were deducted without valid justification, and the casino kept changing their explanation (5x withdrawal cap, wagering requirements, and finally, a "faulty sticky bonus").
• Ignored Complaint Emails: Talismania states they have a 10-day response time for complaints, yet they ignored my complaint emails for over 90 days. Despite multiple reminders and resubmissions, I never received a single reply.
• Resolution Only After Public Pressure: The only reason this issue was resolved was because I escalated it to Casino Guru and other complaint platforms. Without that, I doubt they would have acted.
Final Verdict:
While I did eventually receive my 12,000 NOK, the experience was unacceptable. The lack of professionalism, refusal to answer private complaints, and ever-changing excuses make this casino one to avoid.
If you ever run into an issue with Talismania, be prepared for a long and frustrating fight.
I have now permanently closed my account and will never play here again. I strongly recommend that players choose a more reputable casino that actually respects their customers.
- Nothing
- Extremely slow and unresponsive customer support
- Misleading bonus terms – changed justification multiple times
- Failed to respond to official complaint emails for over 90 days
- Had to escalate publicly to get my money back
- Unreliable and inconsistent handling of complaints
