Tenho uma conta em um dos seus cassinos BDM, onde tenho um valor de 30 mil euros. Acontece que no mês anterior consegui fazer saques de € 1.500 diários, € 4.000 semanais e € 12.000 mensais. Acontece que, segundo o que me informaram, houve um bug nos saques e por 5 dias não consegui fazer saques. No entanto, quando consegui fazer os saques, eles baixaram os limites diários para menos da metade, ou seja, € 250 diários, € 750 mensais. Pedi esclarecimentos e não me deram. Disseram apenas que os limites eram esses e pronto. No entanto, queria encerrar a conta porque estou saindo do país para trabalhar e vou para o país para onde vou, na cidade de Múrcia, Espanha. Não consigo acessar o seu site, então não faz sentido ter uma conta. Por isso pedi que os limites fossem aumentados para os que estavam lá. De acordo com os termos e condições do site, diz que a BDM pagará todo o valor que estiver no saldo e que eles escolhem o método para fazer isso. Depois de trocar e-mails e conversar no chat, eles me disseram que são eles que decidem como pagar e o que pagam, ou seja, querem pagar de acordo com os limites que foram reduzidos após uma atualização, um bug ou algo que aconteceu no site.
I have an account at one of your BDM casinos, where I have an amount of 30 thousand euros. It turns out that in the previous month I was able to make withdrawals of €1,500 daily, €4,000 weekly and €12,000 monthly. It turns out that according to what I was informed, there was a bug in the withdrawals and for 5 days I was unable to make withdrawals. However, when I was able to make the withdrawals, they lowered the daily limits to less than half, that is, €250 daily, €750 monthly. I asked for clarification and they didn't give it to me. They just said that the limits were this and that was it. However, I wanted to close the account because I'm leaving the country for work and I'm going to the country I'm going to, in the city of Murcia, Spain. I can't access your site, so there's no point in having an account. That's why I asked for the limits to be increased to the ones that were there. According to the terms and conditions of the website, it says that BDM will pay the entire amount that is in the balance and that they choose the method to do so. After exchanging emails and talking in the chat, they told me that they are the ones who decide how to pay and what they pay, or in other words, they want to pay according to the limits that were lowered after an update, a bug, or something that happened on the website.
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