Beem Casino - Os ganhos de bônus do jogador foram reduzidos.

Hello, I requested a withdrawal from BEEMCASINO on February 10th. Paid in with Deposit Bonus. Converted and paid out. Everything quite normal. 470 euros payout. On February 16th, 6 days later, the money will be returned and set at 399 euros. Nothing without email. OK . 399 euros on February 16 payment requested. Still no money. See screenshot. So now I'm waiting almost 2 weeks for my money. In addition, I paid in 31 euros on February 10th. The money never arrived on my Beemcasino balance. I sent all bank receipts. It just doesn't get cared for. But I'm mainly concerned with my payout. I hope you help me. Thanks

Hallo ich habe am 10 Februar eine Auszahlung bei BEEMCASINO beantragt. Einbezahlt mit Deposit Bonus .Umgesetzt und ausbezahlt. Alles ganz normal. 470 Euro Auszahlung. Am 16 Februar also 6!Tage später wird das Geld zurückgebucht und auf 399 Euro gesetzt. Ohne Email nichts. Ok . 399 Euro am 16 Februar Auszahlung beantragt. Immernoch kein Geld da .Siehe Screenshot. Also warte ich jetzt fast 2 Wochen auf meine Geld. Zudem habe ich am 10Februar noch 31 Euro eingezahlt. Das Geld kam nie auf meiner Beemcasino Balance an. Hab Bankbeleg alles geschickt. Es wird sich einfach nicht darum gekümmert. Mir geht es aber hauptsächlich um meine Auszahlung.Ich hoffe sie helfen mir. Danke

Still no response from the casino

Immernoch keine Antwort vom Casino

Dear wennertom,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• I have checked the general bonus terms and conditions, and this is what I found:

"GENERAL BONUS TERMS AND CONDITIONS

...

1.5 All winnings when playing with a bonus are limited to a maximum of ten times (x10) your deposit amount. The Casino has the right to increase the limit for players at its discretion."

I would like to emphasize, that according to our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#win-limits, we consider imposed win limit to be unfair and predatory, only when it’s applied to a real money game, however, we accept bonus T&Cs that restrict the maximum cash out from a bonus play.

Could you please advise how much was your last deposit when activating the bonus offer?

_________________________________________________________________________________________________________________

• In regard to your missing deposit, I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Please forward your payment receipt along with any relevant communication to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Hello, yes ten times deposit is really very unfair. Especially after I deposit there very often. I'll send you the transfer receipt, I think I've paid in around 40 euros. Above all, it's about the fact that I didn't receive the payment of 399 euros. And I haven't received an email when the deposit and withdrawal issues have been resolved for 2 weeks. Thanks

Hallo, ja zehnmal Einzahlung ist wirklich sehr unfair. Vorallem nachdem ich sehr oft da einzahle. Den Überweisungsbeleg schick ich Ihnen , Ich denke ich habe ca 40 Euro einbezahlt.Vorallem geht es ja auch darum das ich die Auszahlung von 399 Euro nicht erhalten habe. Und ich nicht eine email erhalten habe wann die Probleme mit Ein und Auszahlung gelöst werden seit 2 Wochen. Danke

Thank you for the forwarded payment receipt. Could you please advise if you have contacted your bank already?

In regard to your delayed payment, I fully understand your frustration, wennertom. However, I will set the timer for additional 4 days allowing to casino two full weeks to process the payment and if there’s no development by Monday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

I have contacted the bank. I didn't want to charge it back due to concerns that they wouldn't process my payout. That was on February 10. 2 weeks are over today. So not in 4 days. Thanks

Ich habe die Bank kontaktiert. Ich wollte das nicht zurückbuchen wegen Bedenken das die dann meine Auszahlung nicht verarbeiten. Am 10 Februar war das. 2 Wochen sind heute rum. Also nicht in 4 Tagen. Danke

I will check back with you on Monday, in regard to your delayed payment. Thank you for your patience.

Hello wennertom,

Have there been any developments since our last conversation?

Hello, I received my payout after 14 days and I have requested a refund from my bank for the 31 euros deposit that has not been credited for 14 days.

Hallo meine Auszahlung habe ich nach 14 Tagen erhalten und ich habe bei meiner Bank eine Rückerstattung der 31 Euro Deposit die nicht gutgeschrieben wurden seit 14 Tagen beantragt.

Hello, but my bank says exactly the opposite. Can you send me this file by email? I'll ask the bank again, thanks

Hallo aber meine Bank sagt genau das Gegenteil.Können sie mir diese Datei per mail zuschicken? dann frag ich nochmal bei der Bank nach danke

Hello. Thanks again for the screenshot. I sent it to my bank and, as I said, applied for a chargeback 2 days beforehand. I haven't received the money yet. But I think I will. So thank you very much for your help. In addition, it was also about the outstanding payment of 399 euros for which I had been waiting 2 weeks. I received this 2-3 days ago. So thanks to you this case is also solved and I think other players need your help more than me right now. Greetings Tom

Hallo .Vielen Dank nochmal fuer den Screenshot. Ich habe den meiner Bank geschickt und wie gesagt schon 2 Tage vorher einen Chargeback beantragt. Ich habe das Geld noch nicht erhalten. Denke aber das ich das werde.Also vielen Dank fuer Ihre Hilfe. Ausserdem ging es ja auch um die ausstehende Auszahlung von 399 Euro auf die ich 2 Wochen gewartet hatte. Diese habe ich ja auch vor 2-3 Tagen erhalten. Somit ist dank Ihnen auch dieser Fall gelöst und ich denke andere Spieler brauchen Ihre Hilfe gerade mehr als ich. Grüsse Tom

Thank you very much, wennertom, for the update. The least I can do is to keep this case opened till your further confirmation when you receive all the funds. Please keep me informed.

Hello wennertom,

Have there been any developments since our last conversation?

No. Neither from the casino. Still from the bank

Nein. Weder vom Casino. Noch von der bank

Thank you very much, wennertom, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello all,

I will take care of the complaint from now on.

Thanks to the Beem Casino representative for your last reply. I got up to date with the complaint and would like to ask you again about the last wennertom's deposit.

After your investigation from a week ago concluded the transaction was declined, didn't the transaction appear in the casino afterward? Thank you!

Hi Tomas,

exactly, the deposit transaction failed and money should have been returned to players' account.

Kind regards,

BeemCasino Team

Please don't confuse three things. 1st payout 399 euros. Is done

2 . Deposit 31 euros. Not booked for 1 month. From February 10th. Also not posted to the bank account. Just gone

3. My new withdrawal of 500 euros has not been processed for over a week.

Bitte verwechseln sie nicht drei Sachen. 1. Auszahlung 399euro. Ist erledigt

2 . Einzahlung 31 Euro. Seit 1 Monat nicht gebucht. Vom 10 Februar. Auch nicht aufs Bankonto gebucht worden. Einfach verschwunden

3.Meine neue Auszahlung über 500 Euro ist seit über einer Woche nicht bearbeitet worden.

Hello wennertom,

I can't find any mention of the new 500 € withdrawal in this complaint or elsewhere. Could you specify what is the issue?

Do I understand correctly your bank didn't refund you the missing 31€? Thank you!

Hello. No, my bank did not refund the 31 euros. And I've been waiting for a €500 payout from Beem Casino for over a week. Thanks

Hallo. Nein meine Bank hat die 31 Euro nicht erstattet. Und ich warte seit über einer Woche auf 500 Euro Auszahlung vom Beem Casino. Danke

Dear Beem Casino,

Can you please inform wennertom when can he expect the remaining payments to be processed?

Neither my deposit nor my withdrawal has been processed

Weder meine Einzahlung noch meine Auszahlung ist bearbeitet worden

My bank asked me to send the chat history because of the missing deposit on February 10th. Still nothing positive from Beem Casino. I've been waiting for my payout for ten days now.

Meine Bank hat mich aufgefordert den Chat Verlauf zu schicken wegen der fehlenden Einzahlung vom 10 Februar. Von Beem Casino immernoch nichts positives. Warte seit zehn Tagen jetzt auf meine Auszahlung.

Thanks for the update, wennertom.

It's good news the casino is showing their intent to pay you. We can only speculate what the reason for the delay might be. Unfortunately, bank transfers can be tricky, and the entire process can take a bit longer since intermediary banks might be involved, and international transactions take place. I completely understand your frustration, but I am positive the casino will pay you eventually.

We would still like for the Beem casino team to reply to this complaint with an estimate on when we expect the payment. Much appreciated!

Why did they give Beemcasino another 7 days? I do not understand that. Support has responded to my request. Beemcasino launched 6 days ago!! last time replied here. Now another 7 days. Then I wait 3 weeks for my money. That can't be in the interest of Casino guru, can it? And the support says he intends to pay. But not when. is not a good sign. I think it is finally time to pay after 14 days if Beem Casino wants to live up to its good reputation and is rated well here.

Warum haben sie Beemcasino nochmal 7 Tage Zeit gegeben? Das verstehe ich nicht. Der Support hat auf meine Anfrage geantwortet. Beemcasino hat vor 6 Tagen!! das letztemal hier geantwortet. Jetzt nochmal 7 tage . Dann warte ich 3 Wochen auf mein Geld. Das kann doch auch nicht im interesse von Casino guru sein oder?Und das der Support sagt er hat die Absicht zu bezahlen. Aber nicht wann. ist kein gutes Zeichen.Ich glaube es ist nach 14 Tagen endlich mal Zeit zu bezahlen wenn Beem Casino seiner guten Reputation nachkommen will und hier ja gut Bewertet wird .

I apologize, I made a mistake. I reverted the timer to 1 day.

Dear all,

we're very sorry for the delay, the payment has been already processed but due to additional security checks of payments nowadays it might take some days to arrive to player's account.

Kind regards,

BeemCasino Team

3 March 500 euros - Not edited - Today 17 March - That's 14 days!

Payout is pending. Why do you say it has been processed? See the screenshot.

3 März 500 Euro - Nicht bearbeitet - Heute 17 März - Das sind 14 Tage!

Auszahlung ist Pending. Warum sagen sie das es verarbeitet wurde? Siehe Screenshot.

Beem Casino only pays out 10x the deposit amount on winnings when using a bonus. No matter how much you win. And not even that works? How can that be? There are 62 open complaints here. At least 3000 euros were deducted from me because of the 10-fold maximum payout. Normally, Beem Casino would have to pay out within 48 hours. I also spoke to an owner of a large affiliate forum and a Twitch streamer. Neither of them have the best opinion of Beem Casino. I've already thought about posting there that I'm waiting 3 weeks for my money. But I'll wait a little longer to see if Casinoguru achieves anything. Even if it were processed today, which it doesn't. It could be 1 month before the money gets to me. And then Reputation Very good? I think Beemcasino should reply here every day when the money is paid. Why isn't this happening?

Beem Casino zahlt nur 10 fach den Einzahlungsbetrag aus bei Gewinnen,wenn man einen Bonus nutzt. Egal wieviel man gewinnt. Und nichtmal das geht? Wie kann sowas sein? Hier sind 62 Beschwerden offen .Mir wurden mindestens 3000euro abgezogen wegen dem 10 fach Auszahlungsmaximum. Normal müsste Beem Casino innerhalb 48Stunden auszahlen. Ich habe auch mit einem Eigentümer von einem grossen Affiliate Forum und einem Twitch Streamer gesprochen . Beide haben nicht die beste Meinung von Beem Casino. Ich habe mir auch schon überlegt dort zu posten ,das ich 3 Wochen auf mein Geld warte. Ich werde aber noch ein bisschen warten ob Casinoguru was erreicht.Selbst wenn es heute bearbeitet würde , was es nicht tut.Könnte es 1 Monat sein ,bis das Geld bei mir ankommt. Und dann Reputation Sehr gut? Ich finde Beemcasino sollte täglich hier antworten wann das Geld bezahlt wird. Wieso findet das nicht statt?

Hello wennertom,

Is the status of your withdrawal still 'pending' after the weekend? Thank you!

Hello. Yes. Nothing happened. A support employee said he would speak to the manager. But don't think it speeds things up. I've been waiting for my 500 euro payout for 18 days now. Thanks

Hallo. Ja. Hat sich nichts getan. Ein Support Mitarbeiter hat gemeint er spricht mit dem Manager. Glaub aber nicht das es was beschleunigt. Warte jetzt seit 18 Tagen auf meine 500 Euro Auszahlung. Danke

Thanks for the update wennertom,

Dear Beem casino team, could you explain why the transaction of 500 € you already said was processed is still pending in wennertom's account? Much appreciated!

I'm missing 500 euros from March 3rd

And from March 16 600 euros

See the screenshot.

Casinoguru should I open a new complaint against Beemcasino because of the 600 euros from March 16th? Or should that also be discussed here? It's been a week now. Please let me know. Then I'll open a new complaint about the 600 euros from March 16. Thank you

Mir fehlen vom 3.März 500 Euro

Und vom 16 März 600 Euro

Siehe Screenshot.

Casinoguru soll ich wegen den 600 Euro vom 16 März eine neue Beschwerde gegen Beemcasino aufmachen? Oder soll das auch hier behandelt werden? Ist jetzt auch schon wieder eine Woche her. Bitte geben sie mir bescheid.Dann mach ich eine neue Beschwerde auf wegen den 600Euro vom 16 März.Danke

Hello wennertom,

Let's keep it to one complaint, as it's presumably the same issue. I've updated the disputed amount of the complaint to include both your pending withdrawals.

I received my payouts in full today thanks to casinoguru. So the case is solved thanks to you. Can recommend BEEMcasino if you have time to wait for payouts. Thanks

Ich habe dank casinoguru heute meine Auszahlungen komplett erhalten. Somit ist der Fall dank euch gelöst. Kann wenn man Zeit hat auf Auszahlungen zu warten BEEMcasino empfehlen. Danke

Thanks for the update. That's finally some good news! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.