Bet1000 Casino - O levantamento dos prémios dos jogadores está atrasado.

Hello, as usual, I'm having problems with this platform. On 28.07.2023 I accepted a 300% deposit bonus and wagered it. I requested a withdrawal on 29.07.2023. Initially, I requested 20,000 rubles followed by another 150,000 rubles. They approved the first 20,000 and paid it out on 30.07.2023. However, the remaining part was not confirmed, and after 48 hours, the withdrawal was not processed. I cancelled it, and on 31.07.2023, I split it into two sums of 75,000 rubles each, but these withdrawals were not processed either. The support service of this platform is COMPLETELY IGNORING me. I kindly ask the management to SORT OUT this issue with this particular platform. I apologize, but I have never seen such rude treatment before. Players are met with a LACK OF RESPECT, they cannot even respond to a basic inquiry such as "What's up with the withdrawal?"

Здравствуйте, как обычно у меня проблемы с данной площадкой. 28.07.2023 взяла бонус к депозиту 300% - отыграла. Поставила на вывод 29.07.2023. Сначала поставила 20 тысяч рублей и следом 150000 тысяч рублей. 20 тысяч они подтвердили и 30.07.2023 вывели. А вот остальную часть, они не подтвердили и спустя 48 часов вывод не был обработан. Я отменила и 31.07.2023 разбила на 2 частям по 75000 тысяч рублей и также вывод не был обработан. Поддержка данной площадки ПРОСТО ПОЛНОСТЬЮ ИГНОРИРУЕТ. Прошу администрацию РАЗОБРАТЬСЯ с данной площадкой. Извините, но более хамского отношения Я никогда не видела. К игрокам нет НИКАКОГО УВАЖЕНИЯ, элементарно ответить на вопрос "Что с выплатой?" Они не могут.

Dear Anytka89,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

This is a new conclusion. Last on another complaint I received-this time. Secondly, support - IGNORE. Thirdly, they have 48 hours of processing, that is, they themselves violate their own rules, is this normal?

And how can I cooperate with them when there is just a COMPLETE IGNORE ???

Это новый вывод. Прошлый по другой жалобе я получила-это раз. Во вторых, поддержка - ИГНОРИРУЕТ. В третьих-у них обработка 48 часов, то есть они сами нарушают свои же правила, это нормально?

И как же мне с ними сотрудничать, когда просто идёт ПОЛНЫЙ ИГНОР???

So come on, please, you will not write to me about cooperation here, since this casino does not have the slightest respect. And I ask you to figure it out now, and not wait 14 days.

Так что давай пожалуйста, вы мне тут не будете писать про сотрудничество, так как у данного казино нет ни малейшего уважения. И прошу сейчас разобраться, а не ждать 14 дней.

I ask you to invite a representative here to explain what happened with the conclusion? Why was only one part withdrawn? He explained why they have written that the withdrawal is up to 48 hours and at the same time there are violations of the deadlines.

Прошу вас сюда пригласить представителя, чтоб тот объяснил что с выводом?почему вывели только одну часть? Пояснил почему у них написано чтоб вывод до 48 часов и при этом идут нарушения сроков.

If you do not want to deal with this complaint, say so, but if you do, I ask you not to tell me here about cooperation with this casino. Since I repeat elementarily, they ignore messages and ignore output. And I give you 100% that the casino is not going to pay.

Если вы не хотите заниматься данной жалобой так и скажите, но если будете заниматься, Я вас прошу не надо мне говорить тут о сотрудничестве с данным казино. Так как элементарно повторюсь, они игнорируют сообщения игнорируют вывод. И я вам даю 100% что выплачивать казино не собирается.

And I have a question for you, is the complaint directed to the casino???

И у меня к вам вопрос, жалоба направлена в казино???

As I understand it, you are not going to deal with a complaint))) well, good))

Then here is such a moment, I have a complaint written on the Latest forum and there the casino unsubscribed that the withdrawal check is up to 3 days. So, the payment was made on 07/31/2023, today 08/04/2023 it turns out that the site itself violates its rules)))

Я так понимаю вы жалобой не собираетесь заниматься ))) ну к хорошо))

Тогда вот такой момент, у меня жалоба написана на Латест форуме и там казино отписалась что проверка вывода до 3 дней. Так вот, выплата поставлена 31.07.2023, сегодня 04.08.2023 получается площадка сама же нарушает свои правила)))

Hello everyone,

the player has already received the withdrawal.

Best regards

Dear Anytka89,

Have you received your withdrawal from the casino yet?

Dear Anytka89,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.