Bet2U Casino - A retirada do jogador foi anulada.

I have had a good experience with the sports betting page, I made deposits for 100 251 and 580 dollars after that to be able to withdraw they asked me to make the kyc to which I accessed. This verification was successful and they let me withdraw correctly, I made a withdrawal for 580 and everything was perfect, then I requested an additional verification via skipe. agreed for Friday at 1 pm which they did not attend, and my account is enabled but with a withdrawal function limited to 0 with which I cannot withdraw my money.

he tenido una buena experiencia con la pagina de apuestas deportivas, realice depositos por 100 251 y 580 dolares luego de ello para poder retirar me pidieron realizar la kyc a la cual accedi. dicha verificacion fue exitosa y me dejaron retirar correctamente, realice un retiro por 580 y todo fue perfecto, luego solicitarion una verificacion adicional via skipe. pactada para el dia viernes a las 13 horas a la cual no asistieron, y mi cuenta esta habilitada pero con funcion de retiro limitada a 0 con lo cual no puedo retirar mi dinero.

Dear Cleopatra,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Do I understand it correctly that you have received part of your winnings already? Are you able to contact the casino even if your account has been suspended? Could you please advise if you have accumulated your winnings with or without active bonus?

Furthermore, if there’s any relevant communication, please forward it to petronela.k@casino.guru. I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

I have made the profits without deposit bonus, and I was able to make a withdrawal for 580 usd but after that withdrawal (immediately made after the traditional kyc) they requested an additional kyc via skipe which they did not attend, justifying having technical problems.

he realizado las ganancias sin bono de deposito, y pude realizar un retiro por 580 usd pero luego de ese retiro (inmediantamente realizado despues de la kyc tradicidional) solicitaron una kyc adicional via skipe a la cual no asistieron justificando tener problemas tecnicos..

Thank you very much, Cleopatra, for providing all the necessary information. I will now transfer your complaint to my colleague Zuzana who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Cleopatra,

I am very sorry to hear about your problem.

I would like to invite Bet2U Casino to join this conversation and give us the update regarding the player's withdrawal.

today after 2 opportunities where they did not attend the kyc due to skipe. we managed to contact us. They asked me questions to verify that I was the owner of the account. which countries were the teams he was betting on etc. betting questions 2 months ago which are quite difficult to remember. and I don't think they determine too much. It suggests that it is a strategy not to pay. I will keep you posted on any news.

hoy despues de 2 oportunidades donde no asistieron a la kyc por skipe. logramos contactarnos. me hicieron preguntas para corroborar que yo era la propietaria de la cuenta. de que paises eran los equipos en los que apostaba etc. preguntas de apuestas hace 2 meses las cuales son bastantes dificiles de recordar. y no creo que determinen demasiado. da a suponer que es una estrategia para no pagar. los mantendre al tanto de cualquier novedad.

The monitoring that had been placed on your account has ended and a breach of point 23.6 of our terms and conditions has been detected. As a result, your account has been permanently closed and a return of your deposits will be made. The return shall be made into the same platform through which your deposit was made.

Best Regards,

Bet2u Support

vergonzoso por donde se lo mire.

23.6 Users are prohibited from allowing third parties to access and use their accounts. In the event that a user is not found to have violated these rules, the user's account will be permanently closed and all their bets will be canceled.

I have not broken any rules. I do not know what they are based on for this accusation. I have performed the actions of my computer and my phone. all in my name just like the user data. It is a SCAM on the part of the page. I am very sorry for my situation and that of all the users who naively deposit a weight in that room. any suggestions i can make?

23.6 Los usuarios tienen prohibido permitir que terceros accedan y utilicen sus cuentas. En caso de que no se descubra que un usuario infringió estas reglas, la cuenta del usuario se cerrará de forma permanente y se cancelarán todas sus apuestas.

no he infringido ninguna regla. no se en que se basan para esta acusacion. he realizado las acciones de mi computadora y mi telefono. todo a mi nombre igual que los datos de usuario. es una ESTAFA de parte de la pagina. lamento mucho mi situacion y la de todos los usuarios que ingenuamente depositen un peso en esa sala. alguna sugerencia que puedo hacer?

Thank you for the update. 

We would like to ask the Bet2U Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Also, we would require the relevant evidence showing the player breached the above-mentioned terms to be sent to my email address zuzana.r@guruadmins.com

perfect as evidence did not show me any.

perfecto ya que evidencia no me mostraron ninguna.

obviously as a good fraudulent site they have not even transferred what they deposited as they had promised

obviamente como buen sitio fraudulento no han siquiera transferido lo depositado como habian prometido

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.