bet365 Casino GR - O jogador acredita que o seu pagamento foi atrasado.

Good evening

I want to report the company bet365 for avoiding payment of profits of 1300 euros.

The problem lies in the identification of the card with which I made the deposit.

The betting bet365 asks for the following information to be found on a page:

beneficiary's full name

CARD NUMBER

RECENT DATE

AT LEAST ONE TRANSACTION APPEARS

The Piraeus bank to which the card belongs and I work with cannot provide this information in the e-statement on one page but on 2 pages.

I tried to send them on one page zooming in on the e-statement, but they don't accept it because it's not clearly visible.

They insist on having it on one page clearly and not on 2 pages. They want something that the particular bank cannot contain

. I sent them as much as I could my card in photos of both sides, and a print screen of the internet banking. Even a video of Internet banking so that they have the whole.

They don't accept anything and they don't pay my earnings. I have sent dozens of e-mails before addressing you, but unfortunately due to the bank's inability to provide exactly the form that the bookmaker wants, they reject the dozens of proofs that I have sent which certify beyond any doubt that I am the rightful owner of the card.

It is quite clear that using the specific form of identification as an excuse they avoid paying my profits.

Καλησπέρα σας

θελω να καταγγειλω την εταιρεια bet365 για αποφυγη πληρωμη κερδων υψους 1300 ευρω.

Το προβλημα εγγειται στην ταυτοποιηση της καρτας με την οποια εκανα καταθεση .

Η στοιχιματικη bet365 ζηταει σε μiα σελιδα να βρισκονται τα εξεις στοιχεια:

ΟΝΟΜΑΤΕΠΩΝΥΜΟ ΔΙΚΑΙΟΥΧΟΥ

ΝΟΥΜΕΡΟ ΚΑΡΤΑΣ

ΠΡΟΣΦΑΤΗ ΗΜΕΡΟΜΗΝΙΑ

ΤΟΥΛΑΧΙΣΤΟΝ ΜΙΑ ΣΥΝΑΛΛΑΓΗ ΕΜΦΑΝΗ

Η τραπεζα πειραιως που ανηκει η καρτα κai συνεργαζομαι δεν μπορει να παρεχει στο e statement σε μια σελιδα αυτες τις πληροφοριες αλλα σε 2 σελιδες. 

Προσπαθησα να τα στειλω σε μια σελιδα κανοντας σμικρινση στο e statement αλλα δεν το δεχονται γιατι πλεον δεν ειναι ευδιακριτο.

Επιμενουν να το εχουν σε μια σελιδα ευδιακριτο και οχι σε 2 σελιδες . Θελουν κατι δηλαδη που η συγκεκριμενη τραπεζα δεν μπορει να το περεχει

. Τους εστειλα οτι μπορουσα και την καρτα μου σε φωτογραφια και τις 2 οψεις, Kαι priντ screen του internet banking. Μεχρι και video του Ιντερνετ banking ωστε να εχουν το συνολο.

Δεν δεχονται τιποτα και δεν πληρωνουν τα κερδη μου . Εχω στειλει δεκαδες Mail πριν απευθυνθω σε εσας αλλα δυστυχως με αφορμη την αδυναμια της τραπεζας να παρεχει ακριβως την μορφη που επιθυμει η στοιχιματικη απορριπτουν τα δεκαδες αποδεικτικα που εχω στειλει τα οποια πιστοποιουν περα απο καθε αμφιβολια οτι ειμαι η νομιμη κατοχος της καρτας. 

Ειναι πλεον ξεκαθαρο οτι χρησιμοποιωντας ως αφορμη την συγκεκριμενη μορφη ταυτοποιησης αποφευγουν να πληρωσουν τα κερδη μου.

Dear diakoumivasiliki,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

The problem was fixed and the download went normally

Please delete the complaint

Thanks

Το προβλημα τακτοποιηθηκε και η αναληψη εγινε κανονικα

Παρακαλω για την διαγραφη του παραπονου

Ευχαριστω

Dear diakoumivasiliki,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru