The player from New Zealand had closed his Betandplay account due to extensive loss. After he had calculated his Return To Player (RTP) on Sizzling Eggs, he discovered that he had won far less than he had wagered. He demanded that the fairness of the game be investigated. We had reviewed the player's gaming history and found no evidence of game manipulation. We had calculated the overall RTP from the gameplay to be 82%. Despite the player's dissatisfaction with the result, we explained that RTP could vary and losing was a part of gambling. The player had requested all her information to be deleted and the account to be closed, which we respected and processed accordingly.
O jogador da Nova Zelândia encerrou sua conta no Betandplay devido a grandes perdas. Depois de calcular seu Retorno ao Jogador (RTP) em Sizzling Eggs, ele descobriu que havia ganhado muito menos do que apostado. Ele exigiu que a justiça do jogo fosse investigada. Analisamos o histórico de jogo do jogador e não encontramos nenhuma evidência de manipulação do jogo. Calculamos que o RTP geral do jogo fosse de 82%. Apesar da insatisfação do jogador com o resultado, explicamos que o RTP pode variar e perder faz parte do jogo. A jogadora solicitou a exclusão de todas as suas informações e o encerramento da conta, o que respeitamos e processamos adequadamente.
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