BetCoco Casino - O levantamento dos prémios dos jogadores está atrasado.

Good morning!

I would like to open here a complaint about the Betcoco casino for its total lack of responsibility towards its customers. On 02/22 I requested a withdrawal in the amount mentioned above via P4F and they asked me to wait 72 hours for approval of the withdrawal but until today the payment from the gain on deposit has not been made; I've already tried to solve it through the VIP channel (this one spends most of the time offline) and via chat on the platform itself; both always give the same automatic response as many requests to be processed and I have to be patient that by the end of the day my case will be resolved. It's been 4 days now that they're just winding me up. Just so you know, my account has already been verified and I've already made 2 previous withdrawal requests that took 72 hours to be paid, but this last one is just giving me a headache. So, carrying out a research on the casino, I saw that here is the only right place to receive help to mediate my problem with the casino and receive my winnings once and for all. Thank you for your attention

Bom dia!

Gostaria de abrir aqui uma reclamação sobre o cassino Betcoco pela sua total falta de responsabilidade com seu clientes. No dia 22/02 solicitei uma retirada no valor citado acima via P4F e me pediram pata aguardar 72hs para aprovação do saque mas até a data de hoje ainda não foi realizado o pagamento proveniente de ganho sobre depósito; já tentei resolver pelo canal vip( este passa maior parte do tempo off-line) e via chat na própria plataforma; ambos sempre dão a mesma resposta automática que a muitos pedidos a serem processados e tenho que ter paciência que até o final do dia meu caso será resolvido. Já fazem 4 dias que estão só me enrolando. Só para conhecimento minha conta já foi verificada e já realizei 2 pedidos de saques anterior que levaram 72hs para serem pagos, só que este último só esta me dando só dor de cabeça. Então realizando uma pesquisa sobre o cassino vi que aqui é o único lugar certo para receber uma ajuda para intermediar o meu problema com o cassino e receber de vez o meu ganho. Obrigado pela atenção dispensada

Dear MarceloPereira,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Good morning!

I would like to record here that after 9 days Betcoco Casino made my payment🙌

Bom dia!

Gostaria de deixar aqui registrado que após 9 dias o Cassino Betcoco realizou meu pagamento🙌

Dear MarceloPereira,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru