Betmaster Casino MX - O jogador está enfrentando problemas com ganhos não pagos.

I had several plays that did not pay me what was in fact I had to go to the history and take play by play to check what should have been paid to me and it never paid me what it said

I have three plays which I was playing in 12 I won the red coin inside the red coin I won the pink one which is 2400 of which

Id 42989445827 paid me 242

Id 42990629527 paid me 252

Id 42990541984 paid me 242

Id 42989339487 And then playing 10 I got the red coin inside that I got the pink one with a payment of 2000 which only paid me 210

Id 429890111894 playing with 6 I dropped the red coin inside the pink mencalloba bonus that should pay me 1200 and it only gave me 1000

Id 42991716703 playing 2 I dropped the red coin and within the bonus I dropped the pink one and he had to pay me 400 and he only gave me 100

I need an answer right now because lying and stealing from us, one plays with real money and in real time, I get my money or I will have to extend my complaint above, thank you very much, my number with which I enter to play is 866188**** I hope for an answer as soon as possible, if I could get all this out that I don't work there, I imagine that the systems must be faster and more agile.

Tuve varias jugadas que no me pagó lo que era de echo me tuve que ir al historial y sacar jugada por jugada para checar lo que debería de averme pagado y jamas me pagó lo que decía

Tengo tres jugadas las cuales estaba jugando en 12 me gane la moneda roja dentro de la moneda roja me gane el rosa que es de 2400 de los cuales

Id 42989445827 me pagó 242

Id 42990629527 me pagó 252

Id 42990541984 me pagó 242

 Id 42989339487 Y después jugando de 10 me toco la moneda roja dentro de esa me saque la rosa con un pago de 2000 la cual solo me pagó 210

Id 429890111894 jugando de 6 me callo la moneda roja dentro del bono mencalloba rosa que me tendría que pagar 1200 y solo me dio 1000 

Id 42991716703 jugando de 2 me callo la moneda roja y dentro de el bono me callo la rosa y me tenía que pagar 400 y solo me dio 100 

Yo nececesito una respuesta en este momyento por que mentir y robarnos uno juega von dinero real y en hora real éxito mi dinero o tendré que extender mi queja más arriba muchas gracias mi número con el que entro a jugar es 866188**** espero lo más pronto posible una respuesta si yo pude sacra todo esto que no trabajo hay me imagino que el de sistemas deve ser más rápido y aguil muchas

Dear Anna29,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to dominika.l@casino.guru? Please advise us of the exact time of the incident.

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Dear Anna29,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.