Betmaster Casino MX - O pagamento do jogador foi atrasado.

I tried the application of this blessed casino, my first deposit was about 300 pesos and at the end of my play I ended up with 700* and some pesos, when I tried to make my withdrawal something told me about Spei, well I made the transfer and I'm still the same, although now with 50 pesos frozen there while I waited to withdraw with my money with the deposit I made and the one I won cleanly and without bothering anyone.

Please note that this is my second time trying out a casino, and I never thought something like this would happen to me. I trusted it, perhaps out of stupidity, since my other casino's app took a long time to load, and I couldn't start betting the way I wanted.

No one in the help chat helps me and I don't know if it's normal but I hate feeling ignored when my money is at stake, I don't want it to be just paralyzed there, if someone from Betmaster sees this know that if they don't give me back my money I will file a complaint with the public ministry and wherever I have to do it, I know it sounds like little money but it was money that I worked for to play quietly and now I'm stressed because I can't see my damn money.

What a way to close the night, bravo eh.

Probé la aplicación de este dichoso casino, mi primer deposito fue de algunos 300 pesos y al final de mi jugada termine con 700* y pico pesos, cuando intente hacer mi retiro algo me decía sobre Spei, bueno hice la tal transferencia y sigo igual, aunque ahora con 50 pesos paralizados ahí mientras que esperaba retirarme con mi dinero con el depósito que hice y el que gané limpiamente y sin molestar a nadie.

Sepan que es mi segunda vez probando un casino en mi vida y jamás pensé que algo así me pasaría, me confíe por estúpida quizás ya que la aplicación de mi otro casino tardaba mucho en cargar y no podía empezar a apostar como quería.

Nadie en el chat de ayuda me atiende y no se si es normal pero detesto sentirme ignorada cuando mi dinero está en juego, no quiero que esté ahí paralizado simplemente, si alguien de Betmaster ve esto sepa que sino me devuelven mi dinero lo llevaré a una denuncia en el ministerio público y donde lo tenga que hacer, se que suena poco dinero pero fue dinero que yo trabaje para jugar tranquilamente y ahora estoy estresada porque no veo mi maldito dinero.

Vaya manera de cerrar la noche, bravo eh.

Dear Dianal23,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.