BetMaximus Casino - A retirada do jogador foi adiada.

I have been waiting over 6 days this time still for my money to the amount of €1000 to be sent by betmaximus.win and to be received by me because I have not got it yet I keep getting in touch with the customer support over each available channel to be repeatedly told things such as I should have some patience and continue to wait well obviously I am loosing my patience and do not want to wait any longer for my money which I should already have, my money which i need and want although I am being refused it by the casino obviously and do not believe I will get the money!

Dear Cmckue,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Should they not be able and willing to provide an instant and automatic payout?

I am now on my 8th day of waiting to receive the €1000 that I had requested to withdraw from Betmaximus.win on Friday the 10th of January 2025 meaning today is the 6th business day that I have waited to receive the money although it is supposed to be a 5 business day or less wait.

Before I had requested the withdrawal, I had made sure my account is fully verified including any additional documents/ information I have sent them and they have confirmed all to be valid.

All this time I have waited, I have been making sure to keep in touch with the "Casino" letting them know that I still haven’t received my money and telling them to send it however I am continuously receiving vague generic and repetitive responses with no resolution and no certainty for myself.

I am starting to believe that this site really is a scam like people have warned because they are not sending me my money as requested but also when I had made deposits to betmaximus.win I was charged more than I should have done for the deposits and the merchant name/ code from deposit to deposit varies, they claim to not know why I see the deposits as being to various merchants and they also deny charging any extra which my bank also claims not be charging me any extra.

Thanks for your reply.

Was your payout processed after 14 days?

If your issue persists, Please forward your communication with casino support regarding the issue to my email at tomas@casino.guru for us to review.

Also, kindly share a screenshot of your withdrawal request

Dear Cmckue,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have requested a permanent self exclusion on my account but they say that they are not liable if I manage to create another account but if I am self excluded when I try to make another account the system shouldn’t let me?

Dear Cmckue,

If you indeed requested a self-exclusion due to gambling problems, we believe the casino should reasonably prevent you from creating new accounts. 

Could you please comment on the status of your initial issue - your withdrawal request?

Could you please explain whether your self-exclusion was successful and you cannot access your casino account anymore?

Dear Cmckue,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.