BetOnRed Casino - O jogador não consegue acessar o aplicativo do cassino.

For the past 3 days, the application has been impossible to access. I've tried everything and it's just not working. According to the page, there's supposed to be a list of other casinos but... there's no list at all! I have roughly 130 euros to play with, am I going to lose them!?

A aplicação está á 3 dias sem dar para entrar. Já tentei de todas as formas e não dá. Segundo o que está na página está uma lista de outros casinos mas... não está lá lista nenhuma!! Tenho cerca de 130 euros para jogar e vou ficar sem eles!?

Dear fersaoluci,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betonred Casino .

When accessing the website from Portugal I was able to access it here

Please allow me to ask you a few questions, so I can better understand the situation. 

• Does your issue persist?
• Have you contacted casino support regarding the issue via live chat or support@betonred.com ?
• With what result?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Good morning. I can't get in anywhere but I haven't gone to see it yet today. Thanks

Bom dia. Não consigo entrar em lado nenhum mas hoje ainda não fui ver. Obrigada

I went to see it and everything is the same. Can't get in. And where did Tomas get it? If you continue, you'll see what I'm talking about. I sent photos of what appears

This is what appears when I try to log in

Já fui ver e está tudo na mesma. Não dá para entrar. E por onde o Tomas conseguiu se continuar vai ver do que estou a falar. Eu enviei fotos do que aparece

É isto que aparece quando tento entrar

Have you sent an email to support@betonred.com from your registered email address and asked for assistance with your problem?

Have you received any response?

I sent an email, they didn't respond but I can now access the casino and play. And my money was there. Thank you everyone for the answers and help

Enviei mail, não responderam mas já consigo aceder ao casino e jogar. E o meu dinheiro estava lá. Obrigada a todos pelas respostas e pela ajuda

Dear fersaoluci,

I'm glad to hear that your issue has been resolved. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru