BetOnRed Casino - O levantamento dos prémios dos jogadores está atrasado.

I ask for account verification because this does not work I always get error messages it has been six days that they promise to contact by mail and solve my problem but this does not happen if I withdraw cash with the chat they always say the same thing

Dear vanessacoene17,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear vanessacoene17,

Have you received your withdrawal from the casino yet?

No I still can't do verification I've already sent dozens of emails, talked to the chat staff but always comes down to the same thing and I still don't have my profits like that 😔

Thank you for your reply, vanessacoene17. Could you please advise which documents you have already provided and when exactly you sent the last one? Have you provided all the required documents as soon as possible and in the correct format?

Did you attempt to contact support as recommended after the casino profile verification failed?

Dear vanessacoene17,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

We’ve reopened this complaint at the request of vanessacoene17. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Could you please update us on the current state of this complaint so we can proceed accordingly? Has there been any news since our last conversation?

Dear vanessacoene17,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.