Betti Casino - O jogador afirma que o seu pagamento foi atrasado.

I made a withdrawal on 28th, it stated 1-3 days however they aim to process in 48 hours.

it has been 3 days and still nothing, I have emailed and spoken to live chat and they keep saying exactly the same things.

my account was all verified well before withdrawal so no problems with that and they even confirmed on live chat my account is all verified.

i am concerned they are withholding my money and not going to pay out.

Dear mtydvmhdnp,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I have received confirmation today that the withdrawal has been processed at 9:30. I will wait to see if the funds reach my bank, I have been advised 24 hours.

This casino is totally unacceptable the information they give to people, it states on my email processing time for payment is 24 hours.

and now via the chat they are telling me 3-7 banking days!

this is to warn people not to use this casino. I have no trust in receiving my funds

Dear mtydvmhdnp,

Have you received your withdrawal from the casino yet?

Dear mtydvmhdnp,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.