Betway Casino ES - A retirada do jogador é atrasada e sua conta suspensa.

I have a pending withdrawal of 300€ that I initiated yesterday, but I received an email that my account was supposedly blocked due to accessing from a country where Betway does not operate. I've tried to contact them but the wait is very long. Yet, I can still access my Betway account normally. The payment status is "sent". If my withdrawal arrives or if I receive assistance from support, I will remove the complaint. Thank you

Con una retirada pendiente de 300€ que realicé el día de ayer, me han enviado por email que mi cuenta ha sido bloqueda por supuestamente acceder desde un pais donde Betway no opera. He intentado ponerme en contacto con ellos pero la espera es muy larga. Aun asi puedo acceder a mi cuenta de betway con normalidad. El pago está en estado enviado. Si me llega el retiro o me atienden en el soporte, eliminaré la queja. Gracias

Dear jman8,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem with Betway Casino and understand your concern.

Are you able to access your account normally, although you received an email about your account being blocked?

Have you used any VPN or IP-masking software to change your real location when accessing your casino account?

Could you please confirm if you passed the full KYC verification?

Regarding your withdrawal request, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Hi there. I received the payment a few hours ago and my account is now working correctly. Thank you

Hola buenas. Recibí el pago hace unas horas y mi cuenta ya funciona correctamente. Gracias

Dear jman8,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru