Bitplay Club Casino - A retirada do jogador foi atrasada pelo cassino.

I made my first withdraw request on 5-3-2024 and it been on hold since they lie to me every time I reach out to bitplay about my withdraws first I was told it's do to unusual activity then I'm told it's do to Blockchain traffic next they told me they had to restart their system, I don't know what to believe it's now been over 8weeks and it's still showing on hold they keep saying it's the financial department but when I ask to speak with someone in the financial department they never able to connect me

Dear Hotshot2410,

Thank you very much for submitting your complaint. I’m sorry to hear about the problem you are experiencing with Bitplay.

To help us understand your situation better and assist you more effectively, could you please provide more details on the following points:

• Have you received any official communication or notifications from Bitplay regarding the reasons for the hold on your withdrawal?
• When you were informed about the unusual activity, did Bitplay provide any specifics about what this unusual activity entailed?
• Have you tried to reach out to Bitplay through different communication channels (e.g., email, phone, live chat), and if so, what was the outcome?
• Do you have any transaction IDs or reference numbers related to your withdrawal request?

Additionally, if you have any relevant communication with the casino, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

No I have not received any communications or notifications from bit, I also did call bitplay phone number and was able to speak with a rep by the name Tommy multiple times he never gives a straight answer to why my withdraws is on hold, my emails goes unanswered, I emailed bitplay numerous times, no one ever responds back to my emails still to this day I have not received any information about my withdraws I know for a fact it's no unusual activity on my game logs because they will not tell what the unusual activity is, like I said before it's always a different reason to why my withdraws on hold!!

Hi Hotshot2410,

• Could you please advise if your winnings were accumulated with or without an active bonus?
• Was your account successfully verified already?

Thank you.

Dear Hotshot2410,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

My winnings was without any type of bonus and yes my account has been verified 3 years ago, i dont understand why they doing this i been playing with bitplay for 3years and i never ever experience this problem its been over 2months and i still haven't heard anything from them!!!

Hi Hotshot2410,

I'm very sorry, but our system indicates that the casino has been marked as closed since August 2023. We are unable to establish any contact with the casino and, therefore, cannot initiate any negotiations on your behalf. Regrettably, this means we cannot help you resolve the issue with your withheld winnings.

I will mark this complaint as unresolved. I understand this is not the outcome you were hoping for, but without the casino's involvement, we are powerless to proceed with this case.

Unfortunately, there is nothing more we can do.

I apologize once again and thank you for your understanding.

Best regards,

Petronela

Casino.Guru